Sealine customer service

lisilou

lisilou

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They need to rename it 'Customer- will get back to you when we can be bothered- service'!!
Can't remember how many weeks ago I e-mailed them but have had no response from them whatsever! Rubbish!
Rant over.
L
 
Lisa, I'm not surprised as moody had a torrid time with them when he bought his sc35 new, to say we live in the times we do now, I'd have thought that they along with other uk builders would be on the ball.

What is it your after? You could try nick a t sea bridge marine or britboats parts, which is part of hutchins marine brokers, phill Hutchins is always happy to help. No connection either other than he has just done an excellent job for one of my customers.
 
DavidJ said:
I know their old Chairman used to be an avid reader on this forum. Lets hope your comments kick some action.
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That would be good if it's read David. Fingers crossed eh?.
L
:)

volvopaul said:
Lisa, I'm not surprised as moody had a torrid time with them when he bought his sc35 new, to say we live in the times we do now, I'd have thought that they along with other uk builders would be on the ball.

What is it your after? You could try nick a t sea bridge marine or britboats parts, which is part of hutchins marine brokers, phill Hutchins is always happy to help. No connection either other than he has just done an excellent job for one of my customers.
Click to expand...

Hiya Paul.
It's beyond a joke now. I need a replacement dashcover but also need to speak to them direct regarding leaking porthole and leaky canopy.
Thanks for the pointers tho...may come in handy if Sealine don't pull thier finger out PDQ.
L
:)
 
I had this problem with Absolute, despite everyone's efforts they just didn't want to know. I put it down to not having a UK dealer anymore & put things right (& improved things) at my own expense. Perhaps there should be a feedback system on YBW for marine suppliers & manufactures. My boat is now A1 & I would hesitate to buy a new one from any manufacturer after my experiences, & those of others I know. If you want to sell things to people, look after them & they might just come back again. You can fool some of the people ............................etc
 
Hi Lisa, you might want to post on the Sealine Forum as well, I'm sure you will get their attention.
Bet they were all over you when you bought her....
 
Must admit having watched Sealine's feeds on twitter and facebook recently they seem to have been exhibiting at an unbelievable number of exhibitions over the last month or so and given they got rid of a third of the workforce last year I'm wondering whether they are a bit stretched? Having said that, it's no excuse.

I would suggest trying Roger Wakefield at Sealine South Coast.

Alternatively Nick Seabridge is brilliant.
 
SpottyDog5 said:
Hi Lisa, you might want to post on the Sealine Forum as well, I'm sure you will get their attention.
Bet they were all over you when you bought her....
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Hi SD.
I've put it on the Sealine forum earlier today. We bought ours from Burton Waters Lincoln (who were brilliant btw) and when we couldn't get any joy from Sealine, BW took it up for us but even they can't get any response.
Maybe I should enquire about buying a new boat...bet they'd respond pdq then!
Shame...coz they're superb boats but customer service is everything so they're being a bit short sighted here.
Might be time to give Princess a shout eh?
L
:)
 
True happiness with a boat is imho only achieved outside the warranty period when you have found the "right" people to sort out each kind of problem, and the boat is the way you want it. If something doesn't work, you either fix it yourself, or call a man who can.

A leaky canopy could be a DIY fix with a dose of Fabsil, depending on whats leaking.

But a leaky porthole is something that would annoy the hell out of me, 'cos it will damage the interior, and it's not something that most amateurs will be able to fix. I was told that removing it and refitting with some new type of "goo" is the correct solution.

dave.
 
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From what I understand FP, this is an endemic problem and that Sealine have been happy to replace and rectify the known problem which is great but no good if the customer can't get hold of them grrrrr.
:rolleyes:
Hopefully they will redeem themselves very soon.
L
:)
 
lisilou said:
From what I understand FP, this is an endemic problem and that Sealine have been happy to replace and rectify the known problem which is great but no good if the customer can't get hold of them grrrrr.
:rolleyes:
Hopefully they will redeem themselves very soon.


L
:)
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Lisa, if it's just a dash cover you need I always use karen at A 1 covers, in swanwick, just past east lands boatyard entrance , google her orpm me if you want her number, a no nonsense no silly prices company.
 
lisilou said:
From what I understand FP, this is an endemic problem and that Sealine have been happy to replace and rectify the known problem which is great but no good if the customer can't get hold of them grrrrr.
:rolleyes:
Hopefully they will redeem themselves very soon.
L
:)
Click to expand...

Lisa, if it were me, I would call the MD at Sealine. Let them know that Customer Service is poor, and take it from there.
 
volvopaul said:
Lisa, if it's just a dash cover you need I always use karen at A 1 covers, in swanwick, just past east lands boatyard entrance , google her orpm me if you want her number, a no nonsense no silly prices company.
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Thanks Paul but it's the perspex cover at the helm I need coz I put my knee through ours on a choppy crossing :o. Sorry, I should have been clearer in my description.
Ta anyway.
L
:)
 
Send them a letter, recorded delivery, explaining the problems and pointing out that due to their previous lack of response they have 7 days to address the issues or you will be getting an independent quote for the work and will pursue them via the small claims courts for the money, plus costs. Usually does the trick.
 
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