Seago rescue system nightmare

[geem]

For anybody contemplating buying one of these throwing line rescue systems. We purchased one last year. It isnt yet 12 months old. The line has a sun cover where it is exposed to the elements. Its the section at the inboard end where you tie it to the boat.
This sun cover over the throwing line is not UV stable it is terrible quality and has completely disintegrated in only a few months. It left the throwing line beneath on the sun cover exposed for a short time and this too has suffered badly from UV.
I emailed Seago in the UK several weeks ago and never got a reply. I emailed them again this week and still no reply. Which would be the best organisation to contact to further this issue as this life safety product is not fit for purpose and Seago need to refund my money

 

[VicS]

See also this report from the MAIB

https://assets.publishing.service.gov.uk/media/5b10fe40e5274a18fe26653a/SB2_2018.pdf

 

[Seajet]

geem,

isn't it the responsibility of whoever sold it to you ?

They would be my first contact.

 

[macd]

Which would be the best organisation to contact to further this issue as this life safety product is not fit for purpose and Seago need to refund my money

If you bought it directly from Seago, then, Seago. Otherwise the retailer who sold it. That's consumer law and has been (under various legislation) for decades.

 

[seaangler23]

The quality of a lot of “marine” marked equipment is shocking and not fit for purpose, seen boats a few months old with equipment that looks years old, big brand stuff seems as bad

 

[Ruffles]

See also this report from the MAIB

https://assets.publishing.service.gov.uk/media/5b10fe40e5274a18fe26653a/SB2_2018.pdf

That is absolutely amazing! I wonder how it happened? It could be that the rope manufacturer supply a huge reel on the understanding that unusable joins are clearly marked and that message got lost.

 

[LittleSister]

That is absolutely amazing! I wonder how it happened? It could be that the rope manufacturer supply a huge reel on the understanding that unusable joins are clearly marked and that message got lost.

That a problem arose is unsurprising. That a company selling safety gear had no quality control to notice the problem is the shocker.

 

[Yngmar]

Throwing line is floating rope. Floating rope is polypropylene. Polypropylene is not UV stable. The simple solution is to tie a strop of UV stable(-ish) rope (polyester, i.e. what your average sheet/halyard is made of) to it (after cutting off the exposed and now weakened section) and make that the only exposed part, stuffing the rest in the bag. Should last a decade easily like that.

Always best to think about how stuff works rather than blindly trusting manufacturers. After all, they don't design it to save lives, they design it to make money.

 

[ShinyShoe]

This sun cover over the throwing line is not UV stable it is terrible quality and has completely disintegrated in only a few months. It left the throwing line beneath on the sun cover exposed for a short time and this too has suffered badly from UV.
I emailed Seago in the UK several weeks ago and never got a reply. I emailed them again this week and still no reply. Which would be the best organisation to contact to further this issue as this life safety product is not fit for purpose and Seago need to refund my money

As others have said - UK consumer law places the liability with the retailer. The retailer will then reclaim from the manufacturer. But disappointing that the manufacturer has shown no interest. Sometimes a phone call is better than an email

Just in case you missed it in the bulletin - maib are asking for details of throwbag faults to: throwbags@maib.gov.uk so I would certainly make contact there. It may be a different issue from the report - but usually these things are all related to a lack of quality management...