rogerroger
New member
You may remember me posting here whether it was worth joining Sea Start - and there were a number of good replies for and against.
Anyway I joined and am very glad I did. I have to admit to calling them out twice over the 4 day weekend! Engine problems beyond my knowledge which stretched my sailing skills by being engine-less into Ocean Village marina and Gunwharf Quays.
The point of my post - Sea Start's attitide and service was excellent. My initial call was friendly, slick and professional. I was called back by an engineer within about 5 minutes and after we discussed all the obvious stuff he decided to send someone out - it wasn't like calling a PC help line where you can be on the phone for hours before they'll eventually do something.
On both occasions the engineers arrived promtly, were very friendly and knowledgeable and most important of all got me going.
I dread to think what I would have spent on two separate visits by marine engineers on a bank holiday weekend.
I'm very glad I joined.
Roger Holden
www.first-magnitude.co.uk
Anyway I joined and am very glad I did. I have to admit to calling them out twice over the 4 day weekend! Engine problems beyond my knowledge which stretched my sailing skills by being engine-less into Ocean Village marina and Gunwharf Quays.
The point of my post - Sea Start's attitide and service was excellent. My initial call was friendly, slick and professional. I was called back by an engineer within about 5 minutes and after we discussed all the obvious stuff he decided to send someone out - it wasn't like calling a PC help line where you can be on the phone for hours before they'll eventually do something.
On both occasions the engineers arrived promtly, were very friendly and knowledgeable and most important of all got me going.
I dread to think what I would have spent on two separate visits by marine engineers on a bank holiday weekend.
I'm very glad I joined.
Roger Holden
www.first-magnitude.co.uk