boatone
Well-Known Member
The EA Customer Charter for 2017/18 can be downloaded here:
EA Customer Charter 2017
The following schematic gives an overview of lock keeping service targets. Note that there is no 'guaranteed' assisted passage. There is a standard lunch break at all locks from 1300-1400 when there may be no cover unless a supervised volunteer is on site.

EA Customer Charter 2017
The following schematic gives an overview of lock keeping service targets. Note that there is no 'guaranteed' assisted passage. There is a standard lunch break at all locks from 1300-1400 when there may be no cover unless a supervised volunteer is on site.
