Returning Raymarine E7, consumer information needed

[timmygobang]

Hi there,

I'm preempting a conversation that I may have with Raymarine next week.

I've had my chartplotter for less than a year and I've discovered water has entered in behind the screen leaving dry watermarks. I've just spoken to customer service, who said once they've received it the decision to repair it or exchange it for a new one will be taken up by the warranty manager. My question is, isn't it a basic consumer right that if something is faulty within a year or a reasonable period of time, shouldn't you be able to get a refund or a brand new replacement?

I don't think its acceptable to have it repaired when its still very new, as for all I know more issues could crop up after the guarantee expires.

The lady automatically assumed I was referring to a product recall issue about a separate issue with the touch screen. So initially she started to tell me I would get a refurbished model. She made out it was my fault for not pointing out the issue was not related to the product recall about faulty touchscreens. I didn't tell her it was infact her misgiving for not inquiring as to the exact fault I was referring to in the first place, but that's another matter.

 

[Cardo]

Unfortunately, I believe it's down to the company to replace with new/refurbished or repair. Their only requirement is to provide you with a working product in acceptable condition.

Though, referring to the product recall, have you chucked the serial number into the checker? If your unit needs replacing, you may as well do that and get a refurbished unit.
http://www.raymarine.eu/view/?id=9267

We've just had ours replaced and we got back a refurb unit in 2 days (to Corfu!). Very impressed.

 

[timmygobang]

Unfortunately, I believe it's down to the company to replace with new/refurbished or repair. Their only requirement is to provide you with a working product in acceptable condition.

Though, referring to the product recall, have you chucked the serial number into the checker? If your unit needs replacing, you may as well do that and get a refurbished unit.
http://www.raymarine.eu/view/?id=9267

We've just had ours replaced and we got back a refurb unit in 2 days (to Corfu!). Very impressed.

That is very speedy!

Why though should it be any different from buying a TV from John Lewis say, if it was faulty after a few months I'm sure I could return it and get a brand new replacement. I mustn't grumble, maybe it'll be all for nothing.

 

[mcanderson]

I sent my e7 in when I saw the recent screen replacement issue and had a very quick turn around. Also most posts on here have good reviews of Raymarine so I would be surprised if you had troubles.