Raymarine warranty

[volvopaul]

Just over a year ago I fitted a new ray marine gps aerial, it's failed so took it into the supplying dealer to be told, yes it's failed, it's no longer available, a new ones £240 and it's six weeks out of warranty from purchase date.

In my opinion that's really poor from raymarine, surely it should have lasted longer than that, I know raymarine have had a bad time of late, but if that's there attitude to warranty dates then they ought to go altogether and make way for someone else, my old raytheon gps aerial is 13 years old and still going strong.

I'm going to bypass the dealer and contact them direct as the dealer was no help at all.

 

[Talulah]

I thought Raymarine warranty was 2 years and could be upgraded to 3 if registered online.
http://www.raymarine.co.uk/view/?id=779

 

[volvopaul]

I thought Raymarine warranty was 2 years and could be upgraded to 3 if registered online.
http://www.raymarine.co.uk/view/?id=779

Thanks for that, I'll be back at the dealer tomorrow to have a quiet word.

 

[SpottyDog5]

Should last a "reasonable time" and as premium brand 12 months isn't reasonable, therefore you can still claim under the sale of good act, I believe.

 

[sailorman]

i bought a usb GPS dongle for £19.99 last week from maplin, how come raymarine charge so much

 

[STEVEDUNSTABLE]

Thanks for that, I'll be back at the dealer tomorrow to have a quiet word.

i,m afraid, i,m my own worst enemy when it comes things like this. ..just because the warranty ran out at "midnight", its "not our problom, so TOUGH" attitude instantly makes me "go off on one" and usually shooting myself in the foot !!!!...people who can keep cool and "have a quiet word" maintain the higher ground...BUT why should stuff like this need to be psychological warfare in the first place ????

 

[msimms]

Probably a good idea to approach them directly.

I've been disapointed in the number of times I have needed to contact them but they have been good in dealing with the problems. My C70 purchased in 2007 suffered a screen failure about a year out of warranty. They repaired this and didn't charge for parts, labour only which came to about £50. Same failure occured again earlier this year, they repaired it for a fixed cost of (I think) £150 but they did deduct the cost of the original repair.

After a rather rough trip from Chichester to the IoW festival where the plotter got a thoroughly good soaking it failed again. This time it was water ingress. Took it back within the warranty period of the last repair to be told it was a write-off due to catastrophic failure of a seal. Apparantly this was replaced wihen the screen was repaired. Without any prompting on my part they replaced it with a brand new plotter which came with a further years warranty.

Whilst you could argue that it should never have failed in the first place I feel their support has been good.

 

[LionsDen]

Paul - You are covered under the sale of goods act as the item sold should be fit for the purpose and as such should last more than the guarantee period. As the original unit is no longer available they should offer a new / nearest equivalent replacement unit Terry

 

[dmmbruce]

Contacting Raymarine direct seems to work. eg - http://www.multihulls4us.com/forums/showthread.php?t=4834


Mike

 

[TeamSpirit]

My Raymarine GPS aerial failed after 2 years in the days before extended warranty online raymarine replaced it without any quibble.

 

[PaulGooch]

When my few week old C90W started having intermittent GPS problems (inbuilt antenna), a wooden head from Raymarine said "perhaps Ofcom turned some of the satellites off" I kid you not.

When my Garmin antenna failed, well out of warranty, they sent a new one FOC without a quibble. They even sent a FOC £30 NMEA 2000 cable that i broke taking the antenna off. That's the sort of service i like and is why all my nav gear is now Garmin.

 

[grumpy_o_g]

A stroke of business genius on their part to p**s off a marine engineer who is very well known and also active on the UK's biggest boating forum by far. Way to go...

 

[PCUK]

One of my Raytheon screens failed due to a failed seal. It was repaired free of charge even though it was some eight years old. I've always found Nautech/Autohelm/Raytheon/Ray Marine to be pretty helpful.

 

[jimmy_the_builder]

A stroke of business genius on their part to p**s off a marine engineer who is very well known and also active on the UK's biggest boating forum by far. Way to go...

My reading of the OP is that this wasn't a message from Raymarine per se, but actually from the supplying dealer who I think VolvoPaul hasn't named.

It'll be interesting to hear how he gets on today with them.

Cheers
Jimmy

 

[stuartwineberg]

+1

Paul - You are covered under the sale of goods act as the item sold should be fit for the purpose and as such should last more than the guarantee period. As the original unit is no longer available they should offer a new / nearest equivalent replacement unit Terry

I had both E series plotters fail within 6 months of each other. The boat was about 5 years old, I calculated 70 hours use per year on each and then asked Raymarine if their stuff was supposed to fail after 350 hours of being switched on (thats about 15 days) and in both cases they did major repairs for free. I did take it to the main repair place in Portsmouth and speak to the engineers face to face and I am sure that makes a difference - they are very nice people. I did do a polite but firm "not fit for purpose" letter to go with it - I think you can download a proforma one from the web but I didn't really need to wave a big stick at all.

 

[volvopaul]

My reading of the OP is that this wasn't a message from Raymarine per se, but actually from the supplying dealer who I think VolvoPaul hasn't named.

It'll be interesting to hear how he gets on today with them.

Cheers
Jimmy

The man I usually deal with wasn't available today, so I've emailed him, I'll keep you all posted as to the outcome, and share with you all when I know the outcome.

 

[grumpy_o_g]

My reading of the OP is that this wasn't a message from Raymarine per se, but actually from the supplying dealer who I think VolvoPaul hasn't named.

It'll be interesting to hear how he gets on today with them.

Cheers
Jimmy

Absolutely - I was going to add it's lucky for them he's too professional to name them. I think Raymarine themselves generally have quite a good rep? My one dealing with them some time ago was very good. Offered to replace a 3 year old plotter when it wouldn't upgrade (finger trouble as it turned out).

 

[JSYmartini]

When my few week old C90W started having intermittent GPS problems (inbuilt antenna), a wooden head from Raymarine said "perhaps Ofcom turned some of the satellites off" I kid you not.

When my Garmin antenna failed, well out of warranty, they sent a new one FOC without a quibble. They even sent a FOC £30 NMEA 2000 cable that i broke taking the antenna off. That's the sort of service i like and is why all my nav gear is now Garmin.

You just cannot fault Garmins aftersales service, its second to none. Over on the Ribnet forum there's a thread where a lot of people have commented on excellent service.

I've got a Garmin touchscreen on the rib, about 2.5 grands worth. After about 3 seasons completely exposed to the weather, the aluminium case started to go a bit powdery etc. I emailed Garmin, sent the unit back and got a brand new by return, completely FOC

 

[Talulah]

The man I usually deal with wasn't available today,

Do you think he's been reading this thread and stayed away on purpose?
Or perhaps he received an invite to Raymarine HQ prompto.

 

[omega2]

Buy using credit card, things will alter so I am told.