Raymarine Tech Support?

[Tam_Hazan]

I have been trying to contact the Raymarine technical help line.

Following the voice prompts, I keyed in Extension 1083. The voice changed to American, and I then tried to follow the trans Altantic instruction menu. Regrettably the American system did not appear to recognise the input from a UK telephone keypad.

Anyone else had difficulties?

Tam

PS Even better, does anyone have the telephone number of a British Raymarine Tech Support team?

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[snowleopard]

tried to get technical advice at a boat show. message was 'if your autopilot is wandering all over the northern hemisphere it's your problem, p*** off, i want to sell something!!'

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[wiggy]

Use the web site I have always got first class help, you need to register first but well worth a little effort

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[MASH]

Tam, I've just had very satisfactory service from Raymarine. my point of contact was...

Raymarine Company
Anchorage Park, Portsmouth
PO3 5TD, England
Tel +44 2392 693611 x2029 Customer Services


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[jerryat]

Hi Mash,

Totally agree. I've had excellent service from the same source!

Cheers

Jerry

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[Tam_Hazan]

Thanks, will try that number tomorrow.
Tam

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[Tam_Hazan]

Thanks for your reply - perhaps I was just unlucky with the original number.
Tam

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[philip_stevens]

But when you get through, you will hear a recorded message. Let that go through, and then either dial 0 or wait for reception. When reception comes on the line, ask for "technical in the UK". Stress UK or you will get transferred to the USA.

Technical appear to be there in the mornings only.

I've phoned them, and they know what they are talking about.

<hr width=100% size=1>regards,
Philip

 

[Tam_Hazan]

Thanks - very useful reply.
Tam

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