aviator
Well-Known Member
I had a bad experience last year when fitting two Axioms and other kit on my boat when the guy I had been using for a while doing mainly electrical stuff without a problem offered to do my new work.
He asked for, and received, full payment in advance for the hardware but the installation was not good with physical damage to my nice panel as well as other gripes.
This coincided with a problem with the Axioms not always switching on. At this point I found that the guy was not a Raymarine dealer, I stupidly had not checked, and spoke to Raymarine at SBS who said they would support through a dealer and did so swapping out both Axioms under warranty which fixed the switching problem and I paid this dealer to fix other stuff and install RMK remotes (touch sounds great until you are under way!).
Now the time comes to replace the first generation Satellite TV dish and a quote is received and accepted by the ‘proper’ dealer but afterwards a request to pay all the hardware up front.
This makes me a bit jittery after the last fiasco and I wonder what the panel think of such a request?
Is this normal practice?
He asked for, and received, full payment in advance for the hardware but the installation was not good with physical damage to my nice panel as well as other gripes.
This coincided with a problem with the Axioms not always switching on. At this point I found that the guy was not a Raymarine dealer, I stupidly had not checked, and spoke to Raymarine at SBS who said they would support through a dealer and did so swapping out both Axioms under warranty which fixed the switching problem and I paid this dealer to fix other stuff and install RMK remotes (touch sounds great until you are under way!).
Now the time comes to replace the first generation Satellite TV dish and a quote is received and accepted by the ‘proper’ dealer but afterwards a request to pay all the hardware up front.
This makes me a bit jittery after the last fiasco and I wonder what the panel think of such a request?
Is this normal practice?