vyv_cox
Well-Known Member
I bought a Quicksilver 270 tender with an airdeck in late summer 2003. The dinghy has been excellent, rows well, good load carrying and has been towed much of the way from Holland to Greece. The airdeck was the type with a quilted appearance, with which we experienced a little porosity at the quilt edges in 2005. We applied a couple of patches that largely stopped the leaks. We were in Spain at the time so did nothing about trying to bring the problem to Quicksilver's attention.
This summer we began to notice that the floor was sticky. At first we thought that we were bringing something aboard it on our shoes, so took appropriate but ineffective action. Before long it became obvious that there was a problem with the material and the sticky, resinous stuff was coming from it. The remainder of the dinghy remains in good condition. This photo shows the condition of the airdeck at the end of the summer, with Greek newspaper stuck to it to keep rolled layers apart.
On our return from our summer cruising I contacted the UK importers E.P. Barrus about the problem. They were understandably reluctant to replace the airdeck themselves but passed the query back to Quicksilver in Belgium. Mr Alan Surman of E.P. Barrus pursued the matter for us and, after sending a sample of the failed deck to them, Quicksilver agreed to replace the deck free of charge, even though it is more than five years old. The new airdeck arrived today. I notice it is not quilted and is made from a different material.
It's a pleasure to be able to report this very successful outcome and I wish to thank Quicksilver, E.P. Barrus and especially Mr. Surman for their efforts in achieving it.
This summer we began to notice that the floor was sticky. At first we thought that we were bringing something aboard it on our shoes, so took appropriate but ineffective action. Before long it became obvious that there was a problem with the material and the sticky, resinous stuff was coming from it. The remainder of the dinghy remains in good condition. This photo shows the condition of the airdeck at the end of the summer, with Greek newspaper stuck to it to keep rolled layers apart.
On our return from our summer cruising I contacted the UK importers E.P. Barrus about the problem. They were understandably reluctant to replace the airdeck themselves but passed the query back to Quicksilver in Belgium. Mr Alan Surman of E.P. Barrus pursued the matter for us and, after sending a sample of the failed deck to them, Quicksilver agreed to replace the deck free of charge, even though it is more than five years old. The new airdeck arrived today. I notice it is not quilted and is made from a different material.
It's a pleasure to be able to report this very successful outcome and I wish to thank Quicksilver, E.P. Barrus and especially Mr. Surman for their efforts in achieving it.
