Pushing for Genset Recall - Design Flaw causing high temps, failures

[elmaceh]

We are a volunteer based non-profit working in Aceh and Nias. We recently purchased a gen-set from a well known Dutch maker for our aid vessel. After repeated failures we have carefully analysed the unit and we have discovered a serious design fault causing cooling air to recycle through the silent housing.

The recycling of hot air is causing very high temperatures in the housing and and we are convinced that this has caused diode failure at low loads. Without question high temperatures are compromising the performance and longevity of the unit.

See: http://www.network54.com/Forum/493700/ for a technical explanation.

The company is denying any warranty responsibility and being rude and insulting in response to our requests for resolution.

Which organization(s) can forum members recommend to assist us in seeking either resolution or failing that, a public airing of this unfortunate situation. We believe that ALL the gen sets made by this manufacturer should be recalled for modification and so we contend that this is a matter of public interest.

Hope you can assist.
Rick Cameron
Mission Coordinator
http://www.island-aid.org

 

[vyv_cox]

I suggest that you need to be very sure of your facts before accusing the manufacturers of making equipment with a design flaw. They may well have sold hundreds of these without problems. I suggest that your first action should be to ask on these forums for other owners, to verify your thoughts. You will need to name the equipment and model.