Problem with Navionics Freshest Data

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PeterBoater

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Has anybody else had problems downloading Navionics Freshest Data chart updates onto their plotter card? For the last few days the website has said that the server doesn't connect and now it repeatedly says that the server has too high a demand. A look on Google shows that this has been going on for months. Unfortunately, the website did connect long enough to start the clock counting on my year of free updates, even though no updates have been successful.
 
Worked fine for me one day last week, but it is a 460Mb download - at least it was for the charts I have. The website doesnt seem to have good recovery built in so try it early morning or late evening, mid- late afternoon is a bad idea.
 
Worked fine for me too, a year ago and a couple of weeks ago.

"Legend" is confused but not talking total nonsense - there is a product involving both an update card and Freshest Data, although it's not the one you have.

Pete
 
prv said:
..."Legend" is confused but not talking total nonsense....
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Thanks for trying to "Clarify" my post but it does appear I was talking about the same thing if the OPs link to the Navionics PDF Instructions is correct.
EDIT: These instructions do appear identical to mine but don't refer to an "update" card. Navionics need to get their act together.

When I updated my Navionics+ Fresest Data I had problems because there didn't seem to be enough help from the Navionics site. Even my dealer was confused. Several emails back and forth to Navionics which took 10 days each but offered no explanation of the "server error" messages.

It was my mistake trying to download to the original plotter card and not to my Update card!!!

Sorry if the OP doesn't like exclamation marks.
 
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I purchased an update kit from Navionics where you have to download a new chart onto a supplied card. I had all sorts of problems getting the download to work, their site kept kicking me out. I did eventually manage to download a chart but it was incomplete and despite several attempts failed to get the full chart on the card. I contacted Navionics who asked me to send them the new, incomplete card. they downloaded a complete new chart and sent it back by return. Good customer service but a website that I suspect has significant problems.
 
bromleybysea said:
.... I did eventually manage to download a chart but it was incomplete and despite several attempts failed to get the full chart on the card.
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The Nav + updates have "community edits" and "sonar charts" but the update card is not big enough to download ALL the data for the area you have paid for so you can only do the parts you need. If you manage to sail the whole area - for me the Med - in your 12 months licence you would have to delete some data already recorded to get all the "extra data" on your card. You need to contact customer support for that.
 
The problems reported here aroused my curiosity so I did another update yesterday (that and I still had some data left in the monthly bundle). I also have the Med & Black Sea 43XG micro SD card and I'm updating directly to that card.

Although the website said that the download for chart updates and user content would be around 450Mb, looking at the card afterwards (using properties from the Win7 file manager) shows it has just 300Mb on it and I think the actual data sent was more like 450Mb (checking router logs). I can see there are some hidden files on the card but I'm sure the space they use shows up in properties. I dont know how much data was on the card when I bought it, I did a back up after the first update that has the same files as are currently there. For reference, the card is 2Gb and it shows as >75% free so space per se shouldnt be an issue.

I'm suspicious when others say data has gone missing and I find that there is less data than I think there should be on the SD card - thoughts anyone?
 
sailinglegend420 said:
Thanks for trying to "Clarify" my post but it does appear I was talking about the same thing if the OPs link to the Navionics PDF Instructions is correct.
EDIT: These instructions do appear identical to mine but don't refer to an "update" card. Navionics need to get their act together.

When I updated my Navionics+ Fresest Data I had problems because there didn't seem to be enough help from the Navionics site. Even my dealer was confused. Several emails back and forth to Navionics which took 10 days each but offered no explanation of the "server error" messages.

It was my mistake trying to download to the original plotter card and not to my Update card!!!

Sorry if the OP doesn't like exclamation marks.
Click to expand...

The Navionics site and documentation is pretty poor, agreed, and confusion abounds. But there are two possible products to which Freshest Data applies. I'm familiar with both because I have bought both, for two different plotters.

The one you have is an upgrade product, used when you already have an old Navionics card in your plotter. You buy an update card, to which you download the data, and you also have the original "plotter card" which you have to insert briefly to prove that you own it, but to which you don't actually download anything.

The OP has the other system, used where you're new to Navionics within the past year or two. The card you buy in the shop (or included with some plotters) is empty, and you download the charts of your chosen area onto it. There's only one card.

Both systems can then be updated with "Freshest Data" for as long as you have a subscription.

You were not talking about the same thing, and references to "plotter card" versus "update card" are nonsense in relation to the system the OP has.

Pete
 
sailinglegend420 said:
The Nav + updates have "community edits" and "sonar charts" but the update card is not big enough to download ALL the data for the area you have paid for so you can only do the parts you need.
Click to expand...

Interesting that the community and "sonar" layers are apparently so big. Neither of my plotters can use this data (one is too old and the other too basic) so the site doesn't allow me to download it. With just the main chart data, there's plenty of space to spare after downloading the whole area (British Isles and roughly Brest-to-Kattegat on the continent).

Pete
 
Navionics now says that there were problems with the server from Friday onwards. Users in other forums, mainly in the USA, have reported Navionics server problems, causing the problems I experienced, for the last two years. One user commented that it sounds as if the server hasn't been updated since the 1980s, which seems about right. When I did finally manage to get connected to update my card, what the website quoted as 21 minutes took well over two hours.
 
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PeterBoater said:
Raymarine now says that there were problems with the server from Friday onwards. Users in other forums, mainly in the USA, have reported Raymarine server problems, causing the problems I experienced, for the last two years. One user commented that it sounds as if the server hasn't been updated since the 1980s, which seems about right. When I did finally manage to get connected to update my card, what the website quoted as 21 minutes took well over two hours.
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Raymarine?

Navionics, surely?

For what it's worth, although the site is not the best-designed experience out there, it's worked ok for me a month ago and last spring.

Pete
 
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