Amateur dabbler, as anyone here will testify. BigNick has posted the url to Woofies guide to posting, which I'd guide anyone towards. If after that they still have problems, just post on Website feedback forum, and a host of guardian angels will descend to take care of any issues.
I also gag crew by stuffing balaclavas down...never mind /forums/images/graemlins/wink.gif
Just point peeps with tech problems to website and feedback forum, and everyone will be happy..or 95% of them. This is not a tech website, nor meant to be, and website and feedback forum satisfies most peoples requirements, after that I'd point them off to a sister forum to this http://www.webuser.co.uk/cgi-bin/forums/index.pl?Cat=