Parts for South Pacific windlass/winch.

[Andy B]

This is my first post. I have a South Pacific anchor windlass/winch on my boat and the brake lever (see attached photo) part no R0168N got a bit mangled. I'm having difficulty finding a supplier of a replacement. Can anybody let me know of any source for this part?

 

[Paul Medlam]

south pacific windlass parts

Hi i have a South Pacific windlass which has developed a fault and is still under warranty. I have contacted South Pacific who are based in Australia who then gave me two contact addresses for their technical support in the U.K after telling me that the postage charge to Australia would be expensive. When i contacted these supposedly technical support teams they told me that they were not qualified to repair my windlass they were only distributors for South Pacific. After that failed i got back to South Pacific who then told me to go back to the original supplier who were Essex Boatyard has the windlass was supplied with the boat. They told me the same thing that they only supply the windlass and they do not repair them, failed again i then got backed to South Pacific to explain the failed situation that i was in. When i had a reply off South Pacific they told me that i had to send my windlass to Taiwan for repair i had a price for postage it was £206 with insurance for cover up to £500 for one way so i should expect the same price for the return journey. My experience with South Pacific was that they were not very helpful they have no technical support in the U.K, after i done every thing that they proposed they kept on moving the goalposts to prevent me from having the windlass repaired in the U.K although they carry a 3 year warranty after the first 12 months the supplier will wash their hands with you and tell you to send it to Taiwan (very expensive) so if there is anybody wanting to buy a windlass make sure it is made Europe and that they have a repair centre either in the U.K or Europe not the other side of the world where these idiots want you to send it. After my experience with South Pacific i would not entertain them they are very awkward people to deal with you know the saying buy cheap buy twice because buy the time you pay for postage it will nearly equal the price of a new windlass perhaps that is what South Pacific aims for you to buy a new windlass and then they do'nt have to repair the faulty windlass under warrenty. So best of luck getting you spare part.
SHAZAM