Now that is service!!

StephenSails

Active member
Joined
1 Mar 2003
Messages
1,994
Visit site
Ordered a few bits from Screwfix website yesterday afternoon for a job this week, box turned up about twenty minutes ago!
 

snowleopard

Active member
Joined
16 May 2001
Messages
33,645
Location
Oxford
Visit site
They have an interesting approach to ensuring next day delivery. When they have all the orders they can complete overnight they shut down the website! All very well but when you want just to look up an item it's a real pain!
 

Strathglass

New member
Joined
16 May 2001
Messages
2,197
Location
Fife
Visit site
Not always good.

With screwfix, if it can't go by parcel post then it always takes two days to get here.
That's only 20 miles from Edinburgh.

The goods sit at the local depot for a day after they arrive then are delivered some time the next day.
Their delivery service is let down by the local carriers.

I am currently waiting for some bits from Screwfix, they should have been be here today but they are sitting in the Lynx depot in Edinburgh. The excuse this time is 'they were late in arriving at Edinburgh'. The last time (another supplier)it was 'the goods were not securely packed' Those goods took three times longer to come from the supplier in Southern Ireland to Edinburgh than to cover the final 20 miles, and so it goes on.

Still, this is infinately better than it was when I stayed 30 miles from Inverness. Thursday was the delivery day for our village, and that was that, unless you collected it from Inverness.

I use Screwfix a lot and find their replacement policy very good. They now even stock nuts & bolts in A4.

Iain
 
Top