Name and shame

[Sneaky Pete]

After reading through the thread started by BEAU NIDLE should forumites name and shame businesses they have had poor or inadequate service from. All too often we are tempted to talk about a bad experience but fail to mention who or where this was from.

 

[Beau Nidle]

Gets my vote.

I've spent the last few days trying to find something else, but due to the experiences so far i am asking a lot more searching questions up front.

Result? Less than 5% are even bothering to respond now. They are quick enough to send "I see you are looking at our boat" mails, but as soon as you ask for history, documents, provenence etc - silence.

Personally I think the sooner they are out of business, the sooner the good ones can start to earn what they deserve for providing a service.

 

[jonic]

Gets my vote.

Personally I think the sooner they are out of business, the sooner the good ones can start to earn what they deserve for providing a service.

+1

It's 11.30pm and I'm answering emails from California.

 

[taz]

After reading through the thread started by BEAU NIDLE should forumites name and shame businesses they have had poor or inadequate service from. All too often we are tempted to talk about a bad experience but fail to mention who or where this was from.

No you shouldn't unless there has been a serious problem.

Every business can make a mistake, then there are some customers that will never be satisfied no matter what the service is like.

I would hate to see a genuine business suffer because of a mistake that resulted in a disgruntled customer slating them on a large forum.

Obviously other business owners will agree with you, it's to their advantage, after all.

 

[Beau Nidle]

No you shouldn't unless there has been a serious problem.

Every business can make a mistake, then there are some customers that will never be satisfied no matter what the service is like.

I would hate to see a genuine business suffer because of a mistake that resulted in a disgruntled customer slating them on a large forum.

Obviously other business owners will agree with you, it's to their advantage, after all.

Sorry but thats the sort of head in the sand thinking that's got us where we are today.

We all gave the banks the benefit of the doubt and they are now sat on their multi-million payouts given for providing a ****e service that no one complained about.

We regularly fail to complain and just accept, and the rip-off merchants get richer and we get poorer.

Anyone who gets named and shamed on here has the same rights to post and explain or defend themselves as well.

 

[tom52]

CJ

Sorry but thats the sort of head in the sand thinking that's got us where we are today.

You didn't used to work for Sunshine Desserts did you ?

 

[elton]

No, because you won't hear both sides of the story. Plus there are so many unashamed liars about, who seek to blame every misfortune on others, what would we believe?

 

[Beau Nidle]

No, because you won't hear both sides of the story. Plus there are so many unashamed liars about, who seek to blame every misfortune on others, what would we believe?

Yep, and at the moment most of them are trying to sell you something....

 

[taz]

Sorry but thats the sort of head in the sand thinking that's got us where we are today.

We all gave the banks the benefit of the doubt and they are now sat on their multi-million payouts given for providing a ****e service that no one complained about.

We regularly fail to complain and just accept, and the rip-off merchants get richer and we get poorer.

Anyone who gets named and shamed on here has the same rights to post and explain or defend themselves as well.

Hold on, where did I say you shouldn't complain? You should complain if you have received a bad service/product and use the correct channels, not a forum.

The original op said "poor or inadequate service from" No mention of a rip off, so you are adding as you go along.

You are obviously disgruntled with someone but don't attack my opinions because of it.

If a customer of mine was less than happy with the service we provided I'd expect him to come to me..............if he came on a site slagging me off for no reason I'd have him in court.

 

[Beau Nidle]

And when those channels are ignored? Or when the complaint is met with disdain?

There is no channel for complaint that's worth anything if the company doesn't care. Pointing out to someone they have wasted your time and money is completely irrelevant to them if they don't care.

Helping others make informed decisions about who to place their Business with is seen as a good thing. Recommendations are welcome, so why not the converse? If your business can't stand a little criticism you need to take a long hard look at your service model.

And if your standard recourse is "see you in court" you probably need to look into a career change.

 

[taz]

And when those channels are ignored? Or when the complaint is met with disdain?

There is no channel for complaint that's worth anything if the company doesn't care. Pointing out to someone they have wasted your time and money is completely irrelevant to them if they don't care.

Helping others make informed decisions about who to place their Business with is seen as a good thing. Recommendations are welcome, so why not the converse? If your business can't stand a little criticism you need to take a long hard look at your service model.

And if your standard recourse is "see you in court" you probably need to look into a career change.

I think you should read my replies.

As for court, I said a customer should come to me first, a company has the right to resolve any(founded) issues first. If a customer slated my business for no good reason to a wide audience that could impact on my good name, then yes, I would 'see them in court' as would most business owners.

As for needinga career change, I don't think so. I have made a very good living from my career of choice and I enjoy a good reputation within it.

I would suggest you calm down a bit, you are only shooting yourself in the foot.............any business owner on here may wish to steer well clear of you, you seem to be the type that will never be satisfied.

You appear to come under the heading 'No matter how much the profit, nothing is worth the aggro' type of customer we all come across at some time in our business life. Do you really expect them to be queuing up for your business now? I know I wouldn't.

 

[grazbo]

"Name and Shame" sounds too much like a vendetta.... a bit strong.

The true value of forums like these is the fact that every voice is heard - dumb or clever, smug or modest - where you can read every angle on every possible, and often trivial, subject. It's great.

Obviously the law stands if anyone goes to far..... nobody can just say that Mr A or B Ltd are thieves without expecting some recourse.

IMHO if someone wants to give their opinion on any establishment that is OK - as long as the establishment can use the same forum to defend themselves. If the original post is from a blatant liar with a chip on the shoulder, then the business can give there side of the story.

A sound business can fight back - this is not TripAdvisor !!

We are a reasonable bunch here - we believe what we want to believe.

Let the reader decide

 

[Beau Nidle]

I think maybe a reread of the original thread is in order.

I am not attacking your opinions, I just don't agree.

I am very easy to please, just be honest with me. I am a business owner and have been for too many years to count, so I understand the need to make a profit and won't try to squeeze a supplier. Business dealings should be mutually benificial, as a happy customer is a repeat customer.
I have never needed to take a customer to court and never had a dispute with one that couldn't be resolved.

I am very quick to recommend a supplier who gives a good service, but there seems to be no recourse if a complaint is ignored.

If a supplier doesn't want to deal with me thats their choice, if they do then all they need to do is be honest.

If they don't want to be honest, then as the op said, it's only fair to name them.

 

[Seajet]

There are 2 sides to this; 'we' dont want to see a good company rubbished, and I for one could do without being sued so only mention cast iron cases.

On the other hand, I remember a Brit' who'd moved to France working for the U.S. saying " the British will put up with utter carp the Americans wouldn't tolerate for a second; " Morris Marina, thanks very much ! "

Seemed a fair point to me, I've driven a Morris Marina !

 

[Beau Nidle]

On the other hand, I remember a Brit' who'd moved to France working for the U.S. saying " the British will put up with utter carp the Americans wouldn't tolerate for a second "

And that's the point. I don't know quite when as a nation we suddenly developed the urge to roll over. We now seem to spend our collective national pride apologising for past generations and expecting the worst of everything.

A wise man once said to me "if you expect the worst, you'll never be disappointed, but a little disappointment never hurt anyone". It is to the detriment of this country that his generation are all but gone now.

If you aren't happy, where's the harm in saying so? If you continually expect poor treatment, that's exactly what you will get.

 

[Shuggy]

There are 2 sides to this; 'we' dont want to see a good company rubbished, and I for one could do without being sued so only mention cast iron cases.

On the other hand, I remember a Brit' who'd moved to France working for the U.S. saying " the British will put up with utter carp the Americans wouldn't tolerate for a second; " Morris Marina, thanks very much ! "

Seemed a fair point to me, I've driven a Morris Marina !

So read your response #36 to my post here and tell me if you're perhaps not guilty of double standards? I strongly believe in name & shame where normal channels have drawn a blank.

 

[Seajet]

And that's the point. I don't know quite when as a nation we suddenly developed the urge to roll over. We now seem to spend our collective national pride apologising for past generations and expecting the worst of everything.

A wise man once said to me "if you expect the worst, you'll never be disappointed, but a little disappointment never hurt anyone". It is to the detriment of this country that his generation are all but gone now.

If you aren't happy, where's the harm in saying so? If you continually expect poor treatment, that's exactly what you will get.

I completely agree with your sentiment, but in a period when 'ambulance chasers are us' and ' were you mis-selled insurance ? ' are on the TV every minute, plebs like me get worried about wearing the wrong coloured socks without getting sued !

Absolutely believe in 'polite constructional feedback' to companies though !

http://www.youtube.com/watch?v=_aK9RWJm7PY

 

[Seajet]

So read your response #36 to my post here and tell me if you're perhaps not guilty of double standards? I strongly believe in name & shame where normal channels have drawn a blank.

Shuggy,

have just re-read that and I stand by it; am all for good companies - even if they inevitably get things wrong occasionally, as long as if it's not often and they deal with the situation well, that's life - it's serial offenders who require a little feedback !

 

[Randal Johnson]

Complaints drive companies to improve. I use to hate them but one day I realized that all the positive changes I had made in customer service were the results of complaints. I also realized that for every complainer there were probably ten who didn't say what they were thinking. I soon came to see complaints as an opportunity. My vote is to bring poor customer service to the attention on the manager, privately first, then publicly.

 

[wazza]

Well here is my opinion...

Correct channels should be used of course & if they are & nothing helps then I am a true believer of being able to speak your mind.
JUST as would & do say 'what a fantasic service I received from bla bla' I should be able to do the opposite.
Now if I say that so & so were awful to deal with, surely if someone else has had good service from the same company would be along on this forum to argue their point.
Then if YOU are thinking about using the company you then have a couple of opinions and you are not going in blind, and if on the whole the company have been good there'll be more positive feedback than negative..

A forum is just like being down the pub full of people who have the same interest as you..