More on Dodgy Dehumidifiers.

[doug748]

About two years ago I bought a Prem-I-Air dehumidifier after it was recommended on the forum.
I used it a few times, mainly to dry washing, and it was then called in by the manufacturer for a safety problem.

The unit returned was plainly not the one I sent. It had the remains of some old labels on it and was generally grubby. I kept it anyway, to save fuss, to save the planet and anyway, the inside may be brand new, who knows? Anyway I kept it with it's new 12 month warranty.

Sure enough almost exactly 12 months later it has broken down. The manufacturers asked me to get in touch with the supplier, the supplier said “nothing to do with us, contact the manufacturer” The manufacturer now say they will look at it, but will charge.

I am not keen on spending more cash on kit with a poor record and unknown history. It cost £160, I have may have used it 20 times. It will now probably be put out with the Christmas wrapping paper.

So -

If you are considering a dehumidifier remember the Prem-I-Air -Compact -Desiccant.

In a product recall always mark you stuff, inside and out.

 

[sailorman]

About two years ago I bought a Prem-I-Air dehumidifier after it was recommended on the forum.
I used it a few times, mainly to dry washing, and it was then called in by the manufacturer for a safety problem.

The unit returned was plainly not the one I sent. It had the remains of some old labels on it and was generally grubby. I kept it anyway, to save fuss, to save the planet and anyway, the inside may be brand new, who knows? Anyway I kept it with it's new 12 month warranty.

Sure enough almost exactly 12 months later it has broken down. The manufacturers asked me to get in touch with the supplier, the supplier said “nothing to do with us, contact the manufacturer” The manufacturer now say they will look at it, but will charge.

I am not keen on spending more cash on kit with a poor record and unknown history. It cost £160, I have may have used it 20 times. It will now probably be put out with the Christmas wrapping paper.

So -

If you are considering a dehumidifier remember the Prem-I-Air -Compact -Desiccant.

In a product recall always mark you stuff, inside and out.

sensible folk buy Ebbac made in the UK

 

[dslittle]

So -

If you are considering a dehumidifier remember the Prem-I-Air -Compact -Desiccant.

In a product recall always mark you stuff, inside and out.

On the other hand, we have had one for the last three years, it is currently on constantly and seems to be working faultlessly (now wait for it to go kaput!!!)

 

[haydude]

The unit returned was plainly not the one I sent. It had the remains of some old labels on it and was generally grubby. I kept it anyway, to save fuss, to save the planet and anyway, the inside may be brand new, who knows? Anyway I kept it with it's new 12 month warranty.

Sure enough almost exactly 12 months later it has broken down. The manufacturers asked me to get in touch with the supplier, the supplier said “nothing to do with us, contact the manufacturer” The manufacturer now say they will look at it, but will charge.

Dehumidifiers tend to break because the pipework and motor casing are made of soft steel and are constantly under pressure, subject to vibrations and in contact with water. For these reasons the pipework tend to rusts especially where pipes are welded. Eventually they leak the gas through tiny fractures, causing the failure of the compressor. Regardless of the make, model, case and price, it is likely that the internals all come from the same Chinese factory.

However:

According to the very good consumer legislation that come into force only a few years ago and that we have in the UK thanks to the European Union (cunningly without any campaign to raise consumers' awareness because it was a EU initiative), consumer goods are warranted for 24 months from purchase, regardless of whatever more restrictive conditions are printed on the warranty card that are null and void. Moreover, since your purchase "contract" is with the reseller, it is the reseller or shop responsibility to deal with faulty goods, NOT the manufacturer. Resellers/Shops always try to dump on the buyer the responsibility to contact the manufacturer in case of faults, but you should know your rights and ask to the reseller/shop for a repair, replacement or refund.

Should the reseller fail to comply there is always the Small Claims Court on-line service.

 

[dk]

On the other hand, we have had one for the last three years, it is currently on constantly and seems to be working faultlessly (now wait for it to go kaput!!!)

+1

 

[doug748]

Model number: EH1352. BTW.