MBY on iPad...who is responsible?

[pan]

Been subscribing to MBY for iPad for a couple of years, usually get an email from Zinio 5/6th of the month telling me it's ready for download, but this month got the email on the 1st (unusual), duly went online & downloaded.... BUT every page was blank (edit showed 97mb file size tho'!), doesn't allow the user to re-download, so I decided to edit & delete & try to download again.... unfortunately there seems to be no method to do that.

As far as I aware my subscription is with MBY not Zinio, I know MBY monitor this forum, perhaps they can respond with a solution, or if others have had the same problem?

I have always found it very strange that MBY magazine can be printed, distributed and on the shelves for the start of the month, but a digital copy is 5 or 6 days later.... how can this be?

Think I shall cancel my iPad subscription & go back to the mags, the videos are online anyway. Not a happy customer

 

[BetweenBoats]

I find the whole digital magazine thing entirely suboptimal.

I subscribe through the iTunes store. The only Apple device I have these days is an iPad Air. If I buy an Amazon book, I can read it on, my Chromebook, my Android phone, my Android tablet, my Surface Pro 3, and my Mac. Why can't this be the case for magazines? There is absolutely no technological reason, it's just the sandboxing for profit that is going on in the industry.

Someone find a better model, please.

 

[pan]

Finally sorted it out, for others reference, on ipad open library, click edit, delete the corrupted copy, then edit again & click restore deleted copy...

No thanks to MBY, who did not respond!

 

[Jack Haines]

Good morning,

Firstly, apologies for the slow response to this and the issues you have been having with the digital edition of MBY. Just so you know a little more about the process we have to send the print version of the magazine initially and then edit and upload all of the interactive assets (photos/video) to Zinio's system. Only then do Zinio put together the issue at their end, which is why despite being a digital format the Zinio edition comes out when it does. Obviously on this occasion there was a delay thanks to an error at their end, which was the blank pages being uploaded to the system, sadly that is out of our control.

I'm glad to see that you rectified the issue, though.

Jack