Marine megastore....argh!!!!

gary111160

gary111160

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25 May 2006
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Boat in Port Dinorwic, North wales
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I know lots of previous posts about how carp they are, no customer service, never have parts in stock which the advertise as having, cant talk to a person etc etc etc.

Placed two recent orders, only small, but not the point, still waiting for one part. Never again.

Have to use live chat to speak to them......what a joke....30 mins for a reply. I'm fuming, blood boiling.........

A reminder to all boaters USE THEM AT YOUR PERIL.

Rant over...feel better for venting....going to boat now
 
gary111160 said:
I know lots of previous posts about how carp they are, no customer service, never have parts in stock which the advertise as having, cant talk to a person etc etc etc.

Placed two recent orders, only small, but not the point, still waiting for one part. Never again.

Have to use live chat to speak to them......what a joke....30 mins for a reply. I'm fuming, blood boiling.........

A reminder to all boaters USE THEM AT YOUR PERIL.

Rant over...feel better for venting....going to boat now
Click to expand...

The chandlery at my marina is staffed by a couple of old sea dogs - i hope thay will excuse the expression. Its a bit like an Alladins Cave , old fashioned hardware store. The guys sense of humour is as dry as a desert. But they have a lot of knowlledge and have been very helpful. Maybe they are a bit more expensive, but they are on site and i dont mind paying a bit more for their knowledge and service.
 
gary111160 said:
I know lots of previous posts about how carp they are, no customer service, never have parts in stock which the advertise as having, cant talk to a person etc etc etc.

Placed two recent orders, only small, but not the point, still waiting for one part. Never again.

Have to use live chat to speak to them......what a joke....30 mins for a reply. I'm fuming, blood boiling.........

A reminder to all boaters USE THEM AT YOUR PERIL.

Rant over...feel better for venting....going to boat now
Click to expand...



Don't think they have read thier mission statement

Our Mission Statement


“We now aim to be ‘the chandler of choice’ in the UK and Europe and your always open Marine Megastore. Our expansion into North America and Australasia will enable us to serve you better where ever you may be.”


“We strive to be the most competitive and consumer friendly chandlery in the UK, and aim to provide you with 100% of your marine and chandlery needs.”


“We will endeavour to supply you as quickly as possible, at the best prices whilst still providing you with the quality brand names you trust.”
 
gary111160 said:
I know lots of previous posts about how carp they are, no customer service, never have parts in stock which the advertise as having, cant talk to a person etc etc etc.

Placed two recent orders, only small, but not the point, still waiting for one part. Never again.

Have to use live chat to speak to them......what a joke....30 mins for a reply. I'm fuming, blood boiling.........

A reminder to all boaters USE THEM AT YOUR PERIL.

Rant over...feel better for venting....going to boat now
Click to expand...

Sorry, but i don't get it.

You "know lots of previous posts about how carp they are, no customer service, never have parts in stock which the advertise as having, cant talk to a person etc etc etc."

But then you "Placed two recent orders" :confused::confused::confused:
 
beejay190 said:
The chandlery at my marina is staffed by a couple of old sea dogs - i hope thay will excuse the expression. Its a bit like an Alladins Cave , old fashioned hardware store. The guys sense of humour is as dry as a desert. But they have a lot of knowlledge and have been very helpful. Maybe they are a bit more expensive, but they are on site and i dont mind paying a bit more for their knowledge and service.
Click to expand...

You have described CQ Chandlers, am I warm? :)
 
Marine Megastore :mad:.

I got in touch with Trading Standards and Advertising Standards a few weeks ago and both parties were very "interested" in my issues. Reading between the lines and the questions I was asked, it seems I'm not alone.

Let's see what develops ;).
 
nigelmercier said:
What's wrong with that? Better than hanging on the end of a 0870 number.
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My local Chandlery can be contacted by phone or email. You can order by web or call in to collect, they match other internet prices and are incredibly friendly. Fox's in Ipswich. Their online prices are very good. Customer toilets are rubbish but you can't have everything.
 
I don't get it either???? The OP knows they have a rep of being carp (its all over the forums) yet still places an order. When things do not work out, which must have been his hypothesis (was it a cheap price or something?) he gets all hot under the collar and moans about it. The best way to deal with a company that doesn't seem to care about its customers is not to give them any business.
 
http://uk.linkedin.com/pub/richard-pattinson/16/117/b41

........we now rank as one of the UKs largest Mail Order Marine Chandleries with over 75,000 listed products from over 300 brands. Our objective for 2012 simply to "To supply any marine product, to anywhere in the world"

....Advertising Standards could be interested in the above statement, and similar to the complaints referenced on YBW......

http://www.plebble.com/listing224744/marine-megastore/

and in 2011 "They owe £206,522 to creditors"

and... wait for it!!!! http://southernmarine.co.uk/
 
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Ripster said:
I don't get it either???? The OP knows they have a rep of being carp (its all over the forums) yet still places an order. When things do not work out, which must have been his hypothesis (was it a cheap price or something?) he gets all hot under the collar and moans about it. The best way to deal with a company that doesn't seem to care about its customers is not to give them any business.
Click to expand...

I didn't realise the reputation they had until I googled after I had placed orders. Had I known in advance I wouldn't have.
 
Deefor said:
Marine Megastore :mad:.

I got in touch with Trading Standards and Advertising Standards a few weeks ago and both parties were very "interested" in my issues. Reading between the lines and the questions I was asked, it seems I'm not alone.

Let's see what develops ;).
Click to expand...

I wouldnt hold your breath. Nothing has happened over the past couple of years of repeated complaints, including MM being sent the links to threads like this.
 
Just for a little balance. I have only dealt with them once and then not as first choice but as last desperate choice. High ticket item - Lofrans windlass over £1k. Nobody else, after nearly a whole day on the phone including to the importer, had one and 6-8 weeks delivery (if at all given that Navimo, owners of Lofrans had just gone into administration). So tried MM who said they could get one from somewhere in Europe. With their first order discount plus the extra delivery charges and the credit card charge the net price was little more than the lowest discount price in the UK (but of course not available).

So placed the order. Chased it 2 days after the estimated delivery day, had an online chart followed by an emailed tracking log which showed it was in the Poole depot of the carrier for delivery the same day. An hour later it arrived.

So success for me, but not sure I will use them again, mainly because where I live we have plenty of suppliers who can almost always match the online chandlers - indeed three of them are also big online sellers. I only use mail order where there are offers that can't be matched locally which is rare, and even for small unusual items it is usually easier to order through a local supplier rather than pay delivery costs such as the £12.95 minimum for anything from Lewmar - killer on a £20 service pack which is already priced at more than 10 times what it might cost but the key bits are unique to them!
 
Hate to say "I told you so" but I wrote a post/thread about that company in the past.

NEVER AGAIN

But, if you don't do your research, you takes the risk!!

I will NEVER order a grain of salt from that shower ever, ever again
 
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