Sailfree
Well-Known Member
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Maybe I am missing something here but has there been any mention of Peters Opals 'after sales service'? My own experience was very negative. The boat, a Bavaria, was a fundamentally good if bargain basement product and we were very pleased with it. The treatment we received from Peters right from the very beginning with commissioning to the day we sold the boat was very shoddy. It was a constant and stressful struggle to get the firm to face up to their warranty responsibilities and, when they did do any work to the boat it was always poorly and, it seemed, grudgingly done.
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Welcome its called the Marine industry. I have bought 2 new Dufours and found the agents just wanted to refer problems back to Volvo (there were many) and Raymarine etc. When some of the commissioning work required attention again they took no ownership of the problem just passed it along. The Jeanneau was even worse, I had many formites helpfully contact me before delivery saying how bad commissioning and after sales service was and they were all proved right. With the Jeanneau it was apparent to me that the distributor did everything on the cheap and refused to pay for reputable people to do the work (they did in the end to stop a persistant bow thruster leak - but only on my insistance).
I do not believe that if I bought any AWB I would get any different treatment from UK distributors. For my next boat I will probably buy it direct from the manufacturer, sail it back and arrange all commissioning myself.
Maybe I am missing something here but has there been any mention of Peters Opals 'after sales service'? My own experience was very negative. The boat, a Bavaria, was a fundamentally good if bargain basement product and we were very pleased with it. The treatment we received from Peters right from the very beginning with commissioning to the day we sold the boat was very shoddy. It was a constant and stressful struggle to get the firm to face up to their warranty responsibilities and, when they did do any work to the boat it was always poorly and, it seemed, grudgingly done.
[/ QUOTE ]
Welcome its called the Marine industry. I have bought 2 new Dufours and found the agents just wanted to refer problems back to Volvo (there were many) and Raymarine etc. When some of the commissioning work required attention again they took no ownership of the problem just passed it along. The Jeanneau was even worse, I had many formites helpfully contact me before delivery saying how bad commissioning and after sales service was and they were all proved right. With the Jeanneau it was apparent to me that the distributor did everything on the cheap and refused to pay for reputable people to do the work (they did in the end to stop a persistant bow thruster leak - but only on my insistance).
I do not believe that if I bought any AWB I would get any different treatment from UK distributors. For my next boat I will probably buy it direct from the manufacturer, sail it back and arrange all commissioning myself.
