coliholic
New member
Leopard Builders take lessons from Fairline\\Peters
Tcm would have you all believe that everything was tickety boo and brilliant on his boat last week and that nothing broke and it was all fantastic.
Having had a few days to reflect, it occurs to me that perhaps we were being a bit economical with the truth when in reality the service from Leopard and the sales people was pretty crap - just as we've seen in earlier postings about Fairline and Peters.
For example.
1) We arrived on Wednesday lunchtime but they weren't expecting us till Friday evening. On Wednesday they only gave tcm ONE bottle of champagne. He had to wait till FRIDAY for the other six. And the cheeky bugger then gave a bottle to the skipper too.
2) The access hatch to the crew quarters is held open by a big spring thing and I broke it. Pushed it instead of pulled it and it snapped. It took them FOUR HOURS to deliver a replacement.
3) The passarelle developed a fault late on Thursday afternoon and we mentioned this to the salesman in the evening when he just popped in to check that everything was OK, but he didn't get anyone from Bezenzoni (??), the manufacturers, on to the boat to fix it till 10:00 am Friday morning.
4) Tcm told the sales guy on Saturday morning when he delivered the huge chocolate cake that he wants two more electric sockets put in the cockpit. The sales guy fobbed him off and suggested that rather than get an electrician in on Saturday whilst we were all there, he'd get it done this week.
5) the chocolate cake was put on one of the big serving plates supplied by Leopard and the plate caused a scratch on the magnificent chessboard table. The sales guy said tcm'll have to wait TWO WEEKS for Leopard to make a new table in Italy and fly it out to the boat.
6) tcm didn't like the plain white cotton canvas covers over the leather seats in the cockpit. Apparantly the builders just KNEW he wouldn't like the white when he saw it, so they'd already made a spare set in blue and white stripes (a la Fairline) but kept them in Italy. He's now gotta WAIT for them to be flown in but they promised them for Thursday this week.
6) There was no English language instruction book for the induction hob and tcm's gotta WAIT for one to be delivered. No time scale was given for this.
So as you can all see, it seems that these people are as bad at customer relations and after sales service as Fairline\Peters. Perhaps they're all failed ex F&P peeps?
Tcm would have you all believe that everything was tickety boo and brilliant on his boat last week and that nothing broke and it was all fantastic.
Having had a few days to reflect, it occurs to me that perhaps we were being a bit economical with the truth when in reality the service from Leopard and the sales people was pretty crap - just as we've seen in earlier postings about Fairline and Peters.
For example.
1) We arrived on Wednesday lunchtime but they weren't expecting us till Friday evening. On Wednesday they only gave tcm ONE bottle of champagne. He had to wait till FRIDAY for the other six. And the cheeky bugger then gave a bottle to the skipper too.
2) The access hatch to the crew quarters is held open by a big spring thing and I broke it. Pushed it instead of pulled it and it snapped. It took them FOUR HOURS to deliver a replacement.
3) The passarelle developed a fault late on Thursday afternoon and we mentioned this to the salesman in the evening when he just popped in to check that everything was OK, but he didn't get anyone from Bezenzoni (??), the manufacturers, on to the boat to fix it till 10:00 am Friday morning.
4) Tcm told the sales guy on Saturday morning when he delivered the huge chocolate cake that he wants two more electric sockets put in the cockpit. The sales guy fobbed him off and suggested that rather than get an electrician in on Saturday whilst we were all there, he'd get it done this week.
5) the chocolate cake was put on one of the big serving plates supplied by Leopard and the plate caused a scratch on the magnificent chessboard table. The sales guy said tcm'll have to wait TWO WEEKS for Leopard to make a new table in Italy and fly it out to the boat.
6) tcm didn't like the plain white cotton canvas covers over the leather seats in the cockpit. Apparantly the builders just KNEW he wouldn't like the white when he saw it, so they'd already made a spare set in blue and white stripes (a la Fairline) but kept them in Italy. He's now gotta WAIT for them to be flown in but they promised them for Thursday this week.
6) There was no English language instruction book for the induction hob and tcm's gotta WAIT for one to be delivered. No time scale was given for this.
So as you can all see, it seems that these people are as bad at customer relations and after sales service as Fairline\Peters. Perhaps they're all failed ex F&P peeps?
