Legal action Against Volvo faulty parts put in

Hi But who did the quote ? "Stevie Wonder" the injectors seem un neccessery when they could have been service exchanged through a volvo dealer using genuine volvo parts, the main Balls up here is that a volvo dealer was not used for the initial work, service or ( If im right ) the rebuild, I'm currently rebuilding a TAMD 41 ( Same base block ) and that will cost the customer around £6.500 all in including all parts he killed no. 6 piston though he will get a new block and pistons and a complete rebuild etc. as for the edc brain yes it will store the info and I don't think that you can clear what is known as
edc 1 ( It dosen't have that function ) but for the main reason of your post and as for a answer to your question it's a NO don't waste time or money as they engineer you used if volvo trained should have picked up on that hosing injector and that is not from me but i can hear those words coming form volvos rep right now.....

Sorry about the loss and the money but Volvo are great engines and they have just as many problems as other engines, you would probably find any engine would have done the same as it doesn't take much to bugger up any bodys injection equipement.

also as an aside when were trhe valves last done ?

Yes that question is relevent....... and that is another thing Volvo will mess you up on in a court room if answered wrongly.
 
Hi Dave, sorry about your problems.

Who are you talking to at VolvoPenta?

I had an issue with them in 2005 and got similar treatment until I started calling high and wide at HQ, started with sales through engineering and found my way to the aftermarket guy (after sales had spoken to them on my behalf).

I agree with the others that your best chance of help is trying to sort it without legal action.

/Michael
 
[ QUOTE ]
the main Balls up here is that a volvo dealer was not used for the initial work, service or ( If im right ) the rebuild

[/ QUOTE ]

Indeed, if this is so... Then unfortunately you won’t get far at all.

Not least this engine was in production from 2001 to 2004, low hours or not (often half the trouble) the time lapsed is considerable, your engine could be all of 6 years?
 
Keep pushing, I have worked for Volvo for nearly 20 yrs and they often back down if you push hard enough.
They cannot demand that the servicing is done by a dealer, as long as its is done to their schedule and uses Volvo approved parts, thats why we won't fit any unoriginal parts when out of warranty to save any arguments.
We have a customer with a D4, new last year, a couple of injectors were iffy so we changed all 4, the engine is fine and has run about 60 hrs now, but he pestered Volvo continually until they gave him a complete new motor which we swapped last week, the other is perfect!
He who makes the most niose usually gets heard.

When I was in the car side in Weybridge back in the 80's we had a Volvo 240 engine blow up at some 70,000 miles as the quill shaft which drove the oil pump from the camshaft broke. Volvo supplied a new engine for a 5 yr old car and took the old one back for investigation as this had never happened before.
Volvo have what is known as sympathetic warranty for faults that have appeared out of warranty.
 
You could do a "Gludy" and try to pressure them using factual publicity. I'd guess in a legal case you risk loosing with legal fees that make the rebuild costs look cheap. In the end how much time, stress and cost for an engine out of warranty. It seems such a shame this has happed to you on a low hour engine, and sorry to hear it.

We were advised years ago to avoid buying boats with Volvo marine engines due to high parts and servicing costs, so we've managed to avoid the brand thus far. Currently Yanmar, happy and it's quite. Hope you make some progress with them one way or another.
 
[ QUOTE ]

They cannot demand that the servicing is done by a dealer, as long as its is done to their schedule and uses Volvo approved parts, thats why we won't fit any unoriginal parts when out of warranty to save any arguments.

[/ QUOTE ]

I agree with this.

It comes under the same legislation that told the car dealers that a customer with a new car was not obliged to have his car serviced by an 'authorised' dealer.
 
Two months ago on this forum there was real problems with the Volvo D series, it wouldnt run on Marine diesel and kept blowing up.

There was a web site dedicated to pursuing a claim against Volvo Penta.

You should read up and contact them, I know it is a different issue but you should gain valuable input and help.

I have not been able to find the link in the new search engine sorry.

The post was 27/11/07 ???

I have searched my own pc and found a photo but no report /forums/images/graemlins/confused.gif
Does anyone remember this post ?

a5d8f5619a7664023be73285ec01874f.jpg
 
Yes its the current situation here in Norway, apparently 31 of the new D series motors have failed, with faults ranging from blown frost plugs, to damaged cylinders from piston 'pickup'.
What is interesting is that there are no problems with these engines in Denmark and Sweden, so now they are investigating the 'mix' of norwegian diesel, but then we have Swedish tourists who bunker in Norway and don't have any problems. The latest in this months Båtliv mag is that Bosch have now been called in as they make all of the injection components.
We all await with bated breath as does Volvo to find out the anomaly here.
 
Dave, sorry to hear all that. I dont think you should pursue Volvo in court though. Your only contracts are (a) with the seller of the boat and (b) the warranty contract directly with Volvo. But the engine is out of warranty so (b) has expired. Hence, no point suing volvo, you are guaranteed to loose. Better to keep trying to get a goodwill contribution from Volvo I think
 
Hi jfm

That is what I hoped for to start with.

I would like to thank all you guys for the good advice and the PM I have had including one from someone who will be taking the case on for me thank you.

I will let you all know by keeping you updated on here in 2 weeks will explain then
 
Dave,

I am new around here but have been in the marine industry for some time.

Looking at your photographs I am afraid the damage to your pistons looks like hosing. (Craters like a Moonscape)

The cause of hosing is certainly water in fuel. Unless you can sort out your fuel system it will happen again.

Any action against Volvo will end in tears as the evidence is on their side the standard Bosch failure analiysis stuff shows pictures just like yours.

If you have a tame expert be careful before thinking of litigation, this is no different to putting the wrong fuel in a car, no warranty or policy liability on the manufacturer.
 
Water will go straight though filters. If you have a Racor or Separ there is an agglomerator in the filter unit. This spins the majority of the water water out.

Unless you top up your tanks at the end of a days boating you have the potential for trouble. Hot fuel remaining in the tank. Big surface area cooling though the night condensation builds in the tank. Diesel is slightly hygroscopic so some of the condensate is actually absorbed by the fuel. The local fuel barge may be getting low and whilst no hot return fuel in there certainly a degree of condensation forming all the time.

You guy's must have places to avoid with a reputation for dodgy fuel.

Most production boats are very marginal when they come out of the factory. WIF sensors mandatory on common rail engines for this very reason.
 
Hi Lateboater

The damage was not caused by water in the fuel, the injectors were tested by both Volvo and a Hants Company, this was the first excuse Volvo gave me as Im told that there is water in desel in most suppliers in the UK and a small amount of water in the system is introduced each time you fill up, but having listened to this from Volvo for an hour I had the injectors checked and there was no sign of water. Volvo agreed when they looked at the Injectors. I will post an update in a new thread on Wednesday.
 
Awful sorry,

However I stand by my comments. The engine had run for 50 hours. Pictures of piston crown not easy to see but any sign of craters and thats a nozzle pattern issue.

The injector nozzle has quite clearly failed, nozzles do not just go bad. What is the cause of the failure in the report from the diesel injection shop?

Volvo automotive/industrial do not do their Bosch injection stuff, it is done by Feather Diesels in Halifax, I would be surprised if Feathers did not do marine as well.

There will be a written report on that injector somewhere.
 
I apologise if this is a simplistic question but dont Volvo Penta fit Water separating fuel filters to their engines , or dont the Volvo Penta water separating fuel filters work, they should do as they cost 4 x the cost of truck water separating fuel filters /forums/images/graemlins/confused.gif


Surly any engineer would check the filter to see if it was full of water and not diesel before the engine was taken to bits .
 
You must log in or register to reply here.

Other threads that may be of interest

Refueler
HELP !! In danger of buying another boat !!
Replies
13
Views
668
Blueboatman
B
Refueler
Darn it ...... bl***y engine wont start - want to lift out boat.
2
Replies
31
Views
1K
Refueler
Refueler
J
Volvo Penta MD5a
Replies
2
Views
111
JohnBeck
J

Share this page

Top