emnick
Well-Known Member
In Januar 08 I replaced my anchor light with a LED type. I used it for perhaps 20 hours.
Last Friday SWMBO hoisted me up the mast to take a look at it because it was not working. I took the Tricolour lid off and cleaned up the connections of the LED bulb (some corrosion on lead terminals). There were some condensation drops on the lens, which I also cleaned. The LED anchor sits above the Tricolour.
Thought that the bulb wold work once all cleaned up but it didnt, I replaced it with the old type and then tested the LED on a battery. It was defective.
I was contemplating replacing other (not Nav) bulbs so I thought I would chance my luck and ask for a replacemnt as it had only lasted for 20 (+-) hours. I explained that there was some condensation in the fitting (not soaking) as I think honesty is best in situations like this. I received an email back explaining that it was out of warranty - and subjected to damp!
I asked for future reference should they not get damp? I received a reply that 'any electrical product will not work if it gets damp'
I replied that I disagreed with that statement as one would assume a marine enviornment to be damp. Received a reply that it is still out of date. That was the end of it.
So if you are contemplating changing normal bulbs for electronic LEDs that cant be used in a damp enviornment think again!! I certainly wont be changing any more.
Am I being unreasonable thinking that it was poor customer service here?, afterall it was only £15ish
Last Friday SWMBO hoisted me up the mast to take a look at it because it was not working. I took the Tricolour lid off and cleaned up the connections of the LED bulb (some corrosion on lead terminals). There were some condensation drops on the lens, which I also cleaned. The LED anchor sits above the Tricolour.
Thought that the bulb wold work once all cleaned up but it didnt, I replaced it with the old type and then tested the LED on a battery. It was defective.
I was contemplating replacing other (not Nav) bulbs so I thought I would chance my luck and ask for a replacemnt as it had only lasted for 20 (+-) hours. I explained that there was some condensation in the fitting (not soaking) as I think honesty is best in situations like this. I received an email back explaining that it was out of warranty - and subjected to damp!
I asked for future reference should they not get damp? I received a reply that 'any electrical product will not work if it gets damp'
I replied that I disagreed with that statement as one would assume a marine enviornment to be damp. Received a reply that it is still out of date. That was the end of it.
So if you are contemplating changing normal bulbs for electronic LEDs that cant be used in a damp enviornment think again!! I certainly wont be changing any more.
Am I being unreasonable thinking that it was poor customer service here?, afterall it was only £15ish