Key Parts - good!!!

[Sans Bateau]

You will often see posts saying what good or speedy service someone has received from one supplier or another. this is a slightly different angle.

I made a decision on ordering a part from KeyParts, after it arrived I decided it would not be suitable. I exchanged emails with them and they suggested I sent photographs and engine number to asses the suitability of what I had ordered. They agreed it was not a good solution, but as they could not offer any alternative, they invited me to return the part for a refund. The part would have arrived with them yesterday, I sent it via a commercial carrier. Today I had a letter from them, with a Visa slip crediting the amount back onto my card, no fuss, no restocking charge.

That is very good customer relations as well as good service.

 

[stownsend]

+1 for KeyParts, very good, needed a fin for a VP outdrive, none of the bolts I had fitted it, phoned them up, they went to check and had a bad batch. Old one sent back and refunded, a few days later a new one arrived which fitted like a dream.

Cheers

Stu

 

[jordanbasset]

+2 for keyparts, excellent service and good prices in my dealings with them. Good to speak to some one on the phone who is knowledgeable and keen to help

 

[Blue5]

I ordered and paid for two oil filters, they delivered one. I contacted them and they apologised and said they would send out the other one immediately.
The following day another 2 arrived, that what I call good customer service.

 

[bigwow]

I've been dealing with Keyparts for years. They are always A1