Kangaroo Court In Sesion.

[hlb]

I arrived at my boat last week, to find that the, as new cockpit cover was being ripped apart by the stern line from opposite side of the boat to the pontoon. The boat having been relaunched and returned to it's mooring by the marina staff. The rope having been led out of the cover in a forward direction and then rapped round to the back of the boat and to the pontoon.
A couple of days ago I sent a fax to the marina manager to inform them of the damage. Mainly to let them know and save similar things happening in the future. Ok an offer to pay for the damage would have been nice.
I got a letter back from them this morning. Saying. No, No, No. The damage was not caused by them. And it must have happened when the boat was on another pontoon. (Six months or so ago). And I had not noticed it !! Bloody cover was not even on the boat then. I must admit, I did expect a response saying that. Unfortunately clause. Three million two hundred and forty one, subsection 3@. States that there irresponsible! But to be fobbed off with being told that I cant see whats in front of me and it must have happened when I wasn't looking, months ago! Leaves me speechless.
Would the court please convene and consider their verdict.


No one can force me to come here-----------
----- I'm a Volunteer!!!

Haydn

 

[PGD]

This sort of bad attitude really gets my goat and I'd be inclined to roast them until well done. 1 you made them aware of the damage and 2 you offered the information in good faith so it dosn't happen to others and then they tell you you're an idiot.

I'd go back the the manger and point out a few facts and if still get the same attitude take it the the MD that normally works and add in the bad attitude bit and genal feeling of bing insulted - the I thought I was the Customer bit woks well.

Yours Victor Meldrew - as i get called when I get bad service.

regards and good luck
peter

Not everything is black and white if you prove otherwise you’ll get run over on a zebra crossing

 

[Canboria]

Guilty as charged.


Canboria "Home of the winds"

 

[Deleted User YDKXO]

You need a lawyer to pronounce judgement on this one, Haydn, but to my simple mind, the marina still owes you and your boat a duty of care irrespective of all the disclaimers in the berthing conditions. A letter from your solicitor should concentrate their minds somewhat

 

[andyball]

sue 'em....or threaten to,anyway.

Small claims procedure is easy/cheap enough.

 

[hlb]

I would add. That it says on the bottom of the letter.
" We are not attempting to shirk from responsibility. We have a policy and reputation for admitting liability immediatly for any inconvenience or damage caused by our staff, so I hope you will understand we are sincere when as in this case we can not admit liability".

No one can force me to come here-----------
----- I'm a Volunteer!!!

Haydn

 

[PGD]

that's odd, reads to me like and advert for saying we are really crap at everything and somethime - if you catch us out -- we'll admit it.

peter

Not everything is black and white if you prove otherwise you’ll get run over on a zebra crossing

 

[Guest]

1) It is a new cockpit cover? One assumes that you have a receipt to prove date of purchase.
2) They say the damage occurred 6 months ago. If you did not have the cover 6 months ago, they do have an ever so slight problem do they not?
3) I suppose on the basis of their argument, you could put a brick through their office window, and then write them a letter saying that it must have occurred 6 months ago, and THEY had not noticed it!
4) A solicitors letter should concentrate their attitude towards customer service!!

Good luck with it!

www.boatsyachtsmarinas.com

 

[tcm]

hmm.

As far as I understand, the boat is alonside, and the stern line is coming from the far side back to the pontoon, bogging up the rear cover.

Well, somebody put that line on all wrong. It may or may not have been the marina peeps.

I can see that the marina peeps wd have to disclaim, otherwise they'd all need the right to jump aboard to check everythng all the time.

But without further info, sounds like h's problem. the lines sh've been on with a round turn thru the cleat and lots of half hitches. Or the lines sh've been tighter, and only the right lines out. A mobile phone number in the window mebbe. And why was that distant line even available? - cos h put it on to a cleat elsewhere on the main pontton, or further back on the same pontoon and then they needed the space praps. Sorry H.

So it's the marina folt ONLY if H already gave them some nice bottles of booze in advance to keep an eye on things. Otherwsie he sh've had a guardiennage person a bit. Otherwise he should see his boat more often.

Oops, but I just noticed that the boat was relaunched and tied up by the marina staff. So, it's their fault after all. Best thing wd've been to get a photo of exactly what it was like, but too late?

 

[tcm]

aha. this sounds hopeful. They can't admit responsibilty in writing. But you don't need admission of liabilty. You could agree payment from them without admission of liabilty from them. Praps ringem up first.

 

[ccscott49]

Hang the bastards! How can they say the damage was caused previously, when the cover wasn't on, sounds simple to me, roast em'! I do beleive they may see the folly of their ways and do something about it! After all, you did not tie it up or even launch it, the damage mmust be plain to see it's not six months old, set SWMBO on em'

 

[oldgit]

Re: Kangaroo Court In Session.

I would try the hurt and very disappointed method first.Ie so pleased at previous helpfullness etc very reluctant to move etc perhaps although not fork out actual cash maybe some little offer to help resolve situation.Bull in china shop never ever works.........

Hard work never did anyone any good.You die from it.

 

[tcm]

Re: Kangaroo Court In Session.

agreed, though wdn't sugest moving at this stage, just esrtablish exact costs to fix it. Praps reserve the going raving mad for later. or a bigger problem....

 

[Guest]

Why is it that there seems to exist a them and us in the marine industry? We shell out dosh and they smile and offer no service what so ever. I am in a situation at the moment having had to have a new water pump fitted. Bought direct from an on line company, who order it from a well known Scandinavian company, part is sent direct to the engineer to fit. I don't see it touch it or anything. Problem, the back plate on the pump fractures and breaks into three, the boat has not even left its mooring! So the part is sent back to the place it was bought from, new pump is sent back, but I have to pay for the new pump and all postage. The supplier sends it back to the manufacturing company who say there is no manufacturing fault and it was due to incorrect fitting. Now everbody is saying it is soemone elses fault and muggins here is left with a bill in excess of £400 and feel a fight coming on. The marine industry in what ever form, just seem to lack any kind of customer service ethic. They all claim to offer it, but thier perception and the ours seems totally at odds. Why does the boating press not take up the issue more frequently - worried about their ad. revenues perhaps?

 

[hlb]

Canopy not new. I said. "Like new".
I wasn't thinking of sueing anyone. It's being told that whats in front of me. Stareing me in the face. Is not true. That I'm an idiot. Or infering that I'm trying to weedle money out of them. for some earlier damage, which is nothing to do with them. Hard luck would have done. But the letter is just a bloody insult.

No one can force me to come here-----------
----- I'm a Volunteer!!!

Haydn

 

[ccscott49]

Re: Kangaroo Court In Session.

Nah! sod it! all guns blazin' They've already insulted the mans inteligence and eyesight, not to mention accusing him of having alzhiemers!

 

[ccscott49]

And it's no better abroad! You can never find anybody responsible, anywhere, I would love, just once for somebody to say, Oop! sorry we screwed up! We'll put it right, at no cost to you of course, sir! Bollocks, not going to happen!

 

[Trevethan]

Deleted User hit the nail on the head referring to duty of care.

However, in order to make them pay up, you need to show that a) the mooring line did the damage and b) the marina staff secure that line in such a way that it damaged the cover.

The fact that they have denied all responsibility and said it happened six months ago lies in your favour if you can demonstrate that this is not the case as it impinges on their plausibility.

Dig up all the facts you can about when cover fitted etc, go along and have a chat with the manager. Explain the situaqtion, explain you are very upset with the dismissive letter you received that implies you are either a liar or an idiot and ask them to review their decision.

If unsucessful, solicitor is the next port of call.

You might also want to say you intend writing to company's CEO if appropriate and explaining just how poorly things are run.

 

[hlb]

It's the Manager/ Director. (Mrs) Thats signed the letter. Might suggest they have a look here. They can see what you lot think. That might wake them up!!

No one can force me to come here-----------
----- I'm a Volunteer!!!

Haydn

 

[Trevethan]

Maybe its time to name and shame them? *LOL*