invisible marine equipment

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telltail

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I placed an internet order for some marine equipment and received a hodge podge of the order with a fair portion completely missing ..on complaining i found total indifference...they acknowledge no stock..but took my money anyway..what can a person do? its like being mugged..
 
Write (recorded delivery) to them telling them that "I've waited quite long enough for my order and time is now of the essence. If I do not receive my goods within 7 days the balance of the order is void and I expect a prompt refund of the cost of the undelivered goods."

When you haven't heard anything for 2 weeks, the next letter is the "Dear Sir, With reference to my cancelled order no XXXX, unless I receive the outstanding money, which I calculate to be £127.55 (or whatever) within seven days, I will commence proceedings against you in the small claims court for the sum of (127.55 plus the cost of the proceedings (not a lot) plus your reasonable costs).

A week later you start proceedings. Most companies will pay at this point, 'cos it's cheaper than fighting it, even if they win.

A week later
 
I feel reluctant to name and shame in case its only happening to me..just a combination of my own bad luck and naive newbie internet shopper skills..but it would be interesting to know if others have experienced same / similair
So in terms of a buyer beware I guess someone like King arthurs old WIZARD could produce invisible equipment .....just be careful you get what you request.. somehow ..before handing over your bank details..i hope thats clear enough
 
Can you not make a claim on your credit card company (if you have paid by this method) as the vendor has failed to meet his contrcat.

And you should "name and shame"

Regards
 
Review the distance selling regulations. It's all in favour of the buyer. You can send the stuff back at their cost on a whim just because you have changed your mind and they have to refund you the FULL AMOUNT. It’s the law. But check the Exempt Distance Contracts. Remember that their small print does not override the law even if it contradicts it. http://www.out-law.com/page-430.
 
[ QUOTE ]
Review the distance selling regulations. It's all in favour of the buyer. You can send the stuff back at their cost on a whim just because you have changed your mind and they have to refund you the FULL AMOUNT. It’s the law. But check the Exempt Distance Contracts. Remember that their small print does not override the law even if it contradicts it. http://www.out-law.com/page-430.

[/ QUOTE ]

I think under the regulations they are allowed to charge for return carriage if its clearly stated in their T&C's.
Cotton Traders for instance make a point if this
 
First of all thank you for advice this is hopefully a good guide for anyone who really has this problem. The invisible equipment reappeared due to misplacement on my end. In reflection the hodge podge all just due to their best efforts to help me, the indifference just the best approach to a clueless customer...sorry wizard fault was all mine. Sorry forum. Just a paranoid newbie internet shopper after all.
 
Don\'t bother to name and shame..

'cos it puts ybw.com in an invidious position, and doesn't help your pocket.

If you used a credit card, write to the site (I find an e-mail does OK, providing you keep a copy), detailing your shortages and giving them a reasonable time (say 14 days) to complete the order or return your money.

At the end of the period, contact your card-provider send them the copies and demand a refund.

If you used a debit card the problem is much greater, because you'll have to use the courts to get re-imbursement.

I'm afraid it's a not uncommon problem. Strictly speaking they shouldn't charge your account until despatch, but that's not necessarily illegal - just breaks the code of practice.
 
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