tome
New member
Garmin and Raytheon are often (deservedly) saluted for their customer service hereabouts so a word for Lewmar.
They seem to have taken over many quality product lines over the past few years, eg Simpson Lawrence windlasses, Whitlock steering, Navtec rigging etc. I've had a few visits to their factory in Havant and have always found them superb.
When they brought out their new Synchro blocks, I fitted them to our mainsheet. Had a problem hard tacking up the Solent in a fierce wind which resulted in the sheet jumping the blocks and jamming in the cheeks. They analysed the problem and realised that the lands were too narrow at the edges of the sheaves. After a re-design, they sent me a new block and a replacement mainsheet with a nice eye splice. This was a couple of years ago after they first introduced them.
Whilst in Cowes recently, the Lewmar service van was attending the race fleet and I had a chat with their technician about the Synchro blocks. He came down to the boat shortly afterwards and had a look around. Ten minutes later he came back with replacement multiple blocks telling me there had been a slight improvement which I could benefit from.
Great company and great service. No connection at all.
They seem to have taken over many quality product lines over the past few years, eg Simpson Lawrence windlasses, Whitlock steering, Navtec rigging etc. I've had a few visits to their factory in Havant and have always found them superb.
When they brought out their new Synchro blocks, I fitted them to our mainsheet. Had a problem hard tacking up the Solent in a fierce wind which resulted in the sheet jumping the blocks and jamming in the cheeks. They analysed the problem and realised that the lands were too narrow at the edges of the sheaves. After a re-design, they sent me a new block and a replacement mainsheet with a nice eye splice. This was a couple of years ago after they first introduced them.
Whilst in Cowes recently, the Lewmar service van was attending the race fleet and I had a chat with their technician about the Synchro blocks. He came down to the boat shortly afterwards and had a look around. Ten minutes later he came back with replacement multiple blocks telling me there had been a slight improvement which I could benefit from.
Great company and great service. No connection at all.
