Imray ID10 - anyone else having trouble updating?

[Burnham Bob]

It's all worked like clockwork to date but the new October update won't work. Anyone else got the same problem? - all the charts update except C8 Dover Strait and associated plans.

Can't be my PC because it fails on both the desktop and the laptop - both running Windows 7.

 

[MoodySabre]

It all seemed to update correctly. How do know that C8 has not updated?

I'm running on XP.

 

[Burnham Bob]

there are red crosses against the charts in the update window and when i open them they are the old editions - there should be an august update installed for the C8 chart

 

[tillergirl]

I had the red crosses until I checked 'Finished', then they all changed to green ticks. Try running it again. It took me two goes.

 

[Burnham Bob]

thanks Tillergirl - it worked on the third try (i tried twice yesterday!). i think i was working too quickly. i was opening the file then immediately clicking 'install'. what i thought was the install process - the green bar along the bottom - was actually the portfolio checking process as the update looks at the charts you have. the red crosses mean the software has found a chart that needs updating. so if you wait for the green bar to go all the way across and then press install, the red crosses turn to green ticks. as it was i was pressing install before the checking process had run and therefore the command was not registering.

i'm usually pretty good with software and must have done this successfully in the past. age is catching up with me - but at leasy i have more time to go sailing (if the weather gets better!)