Help needed, may have just wasted money

[dog]

Any advice please. Have just had to replace an Eltrim motor unit (trim tabs). I bought from the sole uk distributer in Windsor. I wired the unit last night and it does not work. I tried all the usuals like changing to the other trim switch which does work etc- im sure its the motor.

I spoke to the dealer this morning, who say that a refund on the faulty unit is very unlikely as I have anifouled the plastic body of the unit. Was I wrong to do this, and would this really invalidate a warranty on a new piece of kit. I am worried that I have just wasted £170 with no come-back.

Any views please?

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[boatless]

May be a superseded law, but it was not 'fit for the purpose'. It's purpose is to be bolted and wired to a boat, and it would obviously be anti fouled, if used correctly.

<hr width=100% size=1>my opinion is complete rubbish, probably.

 

[boatone]

Tell em to get stuffed. You bought a new product which must be fit for purpose. They must either repair or replace or refund. If painting cover really is an issue they can swop the covers over.
This is fighting talk tho.....have they not suggested any way to resolve the problem?
Otherwise a call to trading standards?

<hr width=100% size=1><A target="_blank" HREF=http://www.boatsontheweb.com/> Website, Photo Gallery, Chat Room, Burgees</A>

 

[Deleted User YDKXO]

I've got some sympathy for the dealer on this one. I dont understand why it was necessary to antifoul the body of the motor before you tested it and, certainly, the dealer will be unable to return it to the manufacturer for refund because of this
I dont think you can expect a refund but I think you could expect the dealer to repair the existing unit which is a different situation altogether

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[boatless]

But surely the law doesn't expect a user to test everything before fitting it, does it? How, for example, would you test an outdrive leg without launching the boat? And would you not antifoul it just in case it didn't work?

<hr width=100% size=1>my opinion is complete rubbish, probably.

 

[dog]

I didnt expect the unit not to work- I was at the boat last night and tested it prior to fitting on the off chance. If I was supposed to test before fitting or was not supposed to paint for fear of invalidating any warranty, then I should have been provided with documentation to back this up. The unit came in a box with with no documentation or instructions saying about painting/testing.

Not happy........ where now



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[Wiggo]

Bollox, IMHO. So what if you've antifouled it? What if you fitted it, tested it as OK, antifouled and it failed a day later?

<hr width=100% size=1><A target="_blank" HREF=http://homepage.ntlworld.com/graham.wignall/boats/eulimene600x800.jpg>The old and the new</A>

 

[boatone]

I really dont understand. Has the supplier said he wont get it fixed or replaced? Surely that is your objective rather than a refund....you want a working unit.
The dealer is your supplier and he has a legal obligation to ensure that you have a working unit. The fact that you have painted it is largely irrelevant...you carred out an entirely normal practice in relation to the unit...the fact is it does not work and is therefore not fit for purpose.
...where now......simple....tell him you want it fixed and if he will not respond satisfactorily report him to the local trading standards officer.

.....and why on earth shud you consider your money wasted? You exchanged your cash for a piece of equipment...the contract requires your cash to be good and the equipment to be good !!!

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[boatone]

You could also complain directlly to the manufacturer and ask for their assistance to resolve the problem:
<A target="_blank" HREF=http://www.boatsontheweb.com/> Website, Photo Gallery, Chat Room, Burgees

 

[gjgm]

good luck with trading standards...think its a case of the less you know the better.
They arent exactly going to leap into the Humvees and head for the dealer.

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[KevB]

Can't see the problem, their web site says they come with 3 year warranty. I suggest you tell the dealer you either want repair or replace - asap.

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[Deleted User YDKXO]

I'm no expert on consumer legislation but I believe that the supplier has to be given the chance to rectify the fault before you can reject the goods and demand a refund. Is the supplier refusing to rectify the fault?

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[dog]

Am going away in boat tomorrow for 10 days, so have had to buy another unit (for right or wrong) as I need the boat to work. The dealer will not re-fund until the faulty unit is returned to Germany, which will take time. He has now changed stance a little saying he will look into the matter, whereas earlier it was a definate 'No I wont exchange/refund as you have painted it, and I cannot return it to the manufacturer' I pointed out that maybe the unit should have come with instructions, detailing non painting etc which he seemed to take on board.

I have just made contact with Eltrim by email to see where I stand. Thanks for your answers so far, I suspect this may take some time to resolve!

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[Deleted User YDKXO]

I'm no expert on consumer legislation but I believe that the supplier has to be given the chance to rectify the fault before you can reject the goods and demand a refund. Is the supplier refusing to rectify the fault?

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[dog]

Am going away in boat tomorrow for 10 days, so have had to buy another unit (for right or wrong) as I need the boat to work. The dealer will not re-fund until the faulty unit is returned to Germany, which will take time. He has now changed stance a little saying he will look into the matter, whereas earlier it was a definate 'No I wont exchange/refund as you have painted it, and I cannot return it to the manufacturer' I pointed out that maybe the unit should have come with instructions, detailing non painting etc which he seemed to take on board.

I have just made contact with Eltrim by email to see where I stand. Thanks for your answers so far, I suspect this may take some time to resolve!

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[nct1]

If the unit had exploded, burst into flames or fractured due to a manufacturing fault, the cover would not be pristine either. It does not matter, the unit as a whole does not work, and as long as the painting did not contribute to the problem, then this excuse is not acceptable.

What will the manufacturer do with the cover ? They cannot re-use it for new stock, and very unlikely to sell it as old stock.

The last time I researched this (it was a while ago so it may well be worth checking this out) the shop has a duty to repair, replace or refund unless they can prove you have abused the product. However you do have to give them reasonable opportunity to have the unit repaired if they so wish. Whether the manufacturer will accept the unit is not your problem, your contract is with the shop.

Put your request for resolution of this problem in writting to the shop, and copy trading standards

If you have no luck, you will name and shame, won't you.


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[Mike21]

You would need to read warranty t&c's but would have thought they were legally obliged to at least repair the unit.
Have a look at the citzens advise bureau <A target="_blank" HREF=http://www.adviceguide.org.uk/index/your_world/consumer_affairs/consumer_problems_options_for_the_customer.htm>HERE</A>

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[robind]

Who was the dealer ?
Regards
Rob

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[BarryH]

No sh1t Sherlock. I think the words "sole distributor" gives it away! Thats beside the point. I find violence works as a last resort..........now where did I put them pills..................

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[halcyon]

The antifoul is not a problem, the units are bonded together and are not serviceable as such. To repair, the old housing needs breaking open and it rebuilding into a new body, to do this it has to go back to Germany, hense your problem.
If you put a 12 volt pos and neg to wires 1 and 2 it should work, if not reverse wires, it will do no damage, and try again. If the motor does not work it is dead.
Send it back for replacement.

Brian

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