Juffa
New member
Good service deserves recognition
In these days of shoddy service it is really pleasant to be able to tell of good service.
Last spring I took my boat to a brokers to sell it. Unfortunately after 8 months there was no movement so I arranged to bring it home. .. which is when I discovered the autopilot had malfunctioned whilst the boat was laid up. This was something of a nuisance as I had to both hand steer all the way and the warranty had expired whilst the boat was at the brokers.
Last month I agreed a sale for the boat and set about repairing the autopilot. I took it to the service centre and told them all the symptoms. I said the unit was out of warranty but explained the circumstances.
Today I got the unit back with an invoice.. “repaired under warranty”
Suffice it to say my next boat will have a full suit of the same manufactures equipment. ... and the service centre .. just of the M27 outside Portsmouth..
In these days of shoddy service it is really pleasant to be able to tell of good service.
Last spring I took my boat to a brokers to sell it. Unfortunately after 8 months there was no movement so I arranged to bring it home. .. which is when I discovered the autopilot had malfunctioned whilst the boat was laid up. This was something of a nuisance as I had to both hand steer all the way and the warranty had expired whilst the boat was at the brokers.
Last month I agreed a sale for the boat and set about repairing the autopilot. I took it to the service centre and told them all the symptoms. I said the unit was out of warranty but explained the circumstances.
Today I got the unit back with an invoice.. “repaired under warranty”
Suffice it to say my next boat will have a full suit of the same manufactures equipment. ... and the service centre .. just of the M27 outside Portsmouth..
