good customer service - electrical

sarabande

Well-Known Member
Joined
6 May 2005
Messages
36,182
Visit site
A few moths ago, on the general advice of David2452, the ECoast lecky expert, I bought a Klauke 507 crimping tool. A tool with the right 'feel' about it, and giving great confidence that every connection and termination is properly made.

http://www.klauke.com/katalog/en/el...-and-cutting-tools/mechanical-crimping-tools/

It comes with 3 sets of crimping dies for various cables and connectors, and one of the parts went walkabout cos I had not stored it properly in the handle. I emailed the UK Klauke service man (also on the E coast ;)), and they are sending me a free replacement set from Germany tomorrow.

They are the same people about whom I posted details of their apprenticeship scheme.


It sounds as if you run a business putting the customer first, you will succeed. The 507 is really an excellent tool; solid, robust, precise, and a joy to operate.

Well done to Klauke, and to David2452.


(Obviously I have no link to the company, other than that of being a very happy customer)
 
Last edited:
Top