Don't you just LOVE chandlers- Strange treatment today

brianhumber

brianhumber

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Don\'t you just LOVE chandlers- Strange treatment today

Went to SeaTeach in Emsworth in person today with the intention of buying a Tacker , as well as a EPIRB, and flares so not a small change customer.
However the only chap who knew about the Tacker was on the phone. So ok fair dos and I was happy to wait. After 10 mins call finished and I thought good I would be attended to next. Oh no whats this he then takes another phone call in spite of me waiting in his view. After a further 15 mins one of the others apologise and say that its a complicated order but its £2,000 worth of business and quote 'good for their overdraft', infering my £99 Tracker sale was therefore low priority. My good mood started to reduce.

Finally after 45mins since I arrived I concluded I did not want to spend allday at SeaTeach and they did not want to take my money so I left no further comment from the 'assistants'.

Well needless to say I will not be darkening SeaTeachs doors ever again either for a Tracker or any other bit of kit although they could have had a lot of my money today.

Seems a strange way in my opinion to treat customers from a business that openly admitted they were wanting to reduce their overdraft - and this with a recession coming on as well.

No doubt they must be happy and I am happy to go elsewhere but it is a bit sad really for one of my local shops.

Brian
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

As you say a strange way to do business /forums/images/graemlins/confused.gif
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Had a very similar experience about 10 years ago and never been back. Comforting to think that some people don't change!
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Sadly my experience 10 years ago and I haven't darkended there doors since.

Have you been to Percy Lee in Fareham. Bit of a close secret for locals so please don't tell everyone, bloody good chandlers who knows what they are talking about /forums/images/graemlins/smirk.gif

Pete
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

I've always found the same problem at Seateach.

They don't seem to want the business, and their prices seem to me to be always above the local competition.

I only go there in a real emergency.
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

whats annoying is you took the trouble of going there, why does the phone take priority, take a message and call back.
terrible service
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

I am surprised you waited. I would have left the moment he picked up the phone again.
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

I have only been back in the UK for some 10 months after spending 18 years elsewhere, and I find that your experience is common place at most retail outlets,
The phone takes priority over someone standing in front of them, not just chandlers, but most shops, is it anyway connected to the mobile phone culture? people wandering about yakking on their mobiles so everyone within earshot can hear,does it make them feel important do you think?

I just take it as pure rude manners and when you're trying to give them business it seems even ruder to me, but then again as my grandchildren tell me, I'm just a MOG, and I was stupid enough to ask what's a MOG and the reply was, Miserable Old Git. So maybe the shopkeepers see this in me and prefer to stay on the phone /forums/images/graemlins/grin.gif
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Should've picked up your phone, rung SeaTeach and said what you were looking for - you may have got helped sooner! /forums/images/graemlins/wink.gif
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Its not a new phenomenon. Thirty years ago when Dad was in the motor trade, spares were only available from the dealer and there was always a long queue at the counter. He quickly realised that when in the queue the phone always took precedence. As a result whenever I had to go for spares we would ring up, ask them to check they had one and if so, 'could you put it under the counter and I will be there shortly'. Then I would turn up, go to the counter, say 'you have a part for me to collect' out it would come, and I would be on my way.

Regards

HF
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

"The phone takes priority over someone standing in front of them, not just chandlers, but most shops, is it anyway connected to the mobile phone culture? people wandering about yakking on their mobiles so everyone within earshot can hear,does it make them feel important do you think?

You ever been through Thames Locks? The Lock keepers have their phones surgically removed from their ears at the end of a shift
 
Re: Don\'t you just LOVE chandlers?

"bloody good chandlers who knows what they are talking about "

Also applies to Steve in Hardway Marine Gosport (moor on the club pontoon, FREE for short stay). Excellent service, good stock, not afraid to advise cheaper options.
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Well that's what we're good at isn't it.? Not being rude, patient, queueing & all that.

Shame...pure ignorance...& I'd have disconnected his 2nd call for him.!
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Mind you, I suppose the complaint could just as easily be: [ QUOTE ]
I rang "*******" the other day to order £***** worth of stuff, and he wouldn't answer the bloody phone!

[/ QUOTE ]
The retailer can't win, really /forums/images/graemlins/tongue.gif
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

The retailer can win - it just takes an attitude that is different from this example which is typical of so much in the marine industry,

I am glad that someone took the trouble to name and shame.
 
Re: Don\'t you just LOVE chandlers- Strange treatment today

Why not try Harbour Chandlers in Emsworth Marina, tel : 01243 375500

Its only a small shop, but what they may lack in stock, they make up with knowledge, enthusiasm and customer service.

Those numpties as seateach aren’t really worth bothering with in my experience.
 
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