"How do they expect to succeed if they don't look after the customer?"
Nah I can't see microsoft making a go of it.....
Seriously though I know the feeling. Hotmail ask you to report any junk mail that sneaks in past the spam filter,You report it then it happens again and again from the same address .I think we are just being placated by these Ba$tard$ by being given a button to press.
So that they can build up some statistics on what is causing problems and crashes, and hence address those problems.With a huge number of people participating, they can spot trends and see problems that might not be reporte in any other way. Not exactly difficult to understand is it?
It's an automated system, and feeds into a database. The information provided does not identify you, or your email address, your telephone number or anyother way of contacting you (otherwise forums all over the internet would be up in arms over invasion of privacy).
The incidents reported are not mecessarily due to MS problems, they can be any crashm at any time, caused by any application on your computer.
What actually is sent in by this automated system is technical information about the state of various logs on your computer at the time of the problem, which can identify where problems are happening. With a huge number globally subscribed to the scheme, it is statistically easier to pick up general trends and problems, and to address these problems.
If you don't like the scheme, just deregister, though I can't see anyway they can respond to you as you seem to want, without breaching their own privacy rules which you should have been able to read when you signed up to the scheme?