Do chandlers like budget marine welsh on warranties?

[TQA]

As a cruiser roaming the Caribbean I usually don't have much choice when I need to buy a big ticket item. Generally there is only one game in town. But if I can I buy from one of the big chains thinking that in the event of a problem I might get some after sales service.

I bought a Tohatsu 18 hp outboard from Budget Marine in St Maarten and when I reported a major defect after 11 months all I got was the runaround. Full details and pics here http://sailingonelephantschild.blogspot.com/p/budget-marine.html.

Is this kind of runaround a common experience ? Is it just Budget Marine who do this or is it commonplace?

How do I get Budget Marine to honor the warranty?

Tohatsu advertise a five year warranty.

Is there anyway I can go direct to Tohatsu? Anybody have a contact.

 

[RichardS]

Oops TQA - that title might upset a few of our Celtic cousins.

Richard

 

[peter2407]

Oops TQA - that title might upset a few of our Celtic cousins.

Richard

True but the correct spelling might have brought the pervies out, thinking it was about Raquel ...

Or it may actually be the OP is actually anti the sheep botherers ...

 

[TQA]

Welsh or welch my spell checker and autocorrect thinks they are the same.

I blame the Americans.

 

[Birdseye]

True but the correct spelling might have brought the pervies out, thinking it was about Raquel ...

.

Whats pervy about fancying Raquel - at least as she once was?

 

[superheat6k]

If it helps I for one can certainly say the Force Four certainly do honour their warranty commitments, even if support from the supplier / manufacturers whose kit they sell is lacking.