keesvugts
Member
In recent weeks I received an amazing level of customer service from both Garmin and Comar.
I must make it clear that I have no relationship with either company other than being a very satisfied user of their products.
Inevitably equipment does fail on occasion, and with most electronics not being economical to repair, I generally accept the need to look for a replacement once the equipment is well out of warranty.
However I have had two recent failures (not simultaneously and not common cause) for which I contacted the respective manufacturers, who both offered a level of service that exceeded all expectation.
A Garmin tri-ducer failed relatively early in it's life but was two years out of warranty at the time, as the unit was bought long before the boat was ready to be re-launched. Despite being well out of warranty Garmin offered a warranty return and I received a replacement unit in less than week.
An unrelated failure had also occurred in a Comar AIS receiver that had provided excellent service for about 4 years. I contacted Comar on the of chance that it might be economical to have the unit repaired and to my amazement was offered a free repair. A repaired unit was returned to me free of charge in under two weeks.
We often hear about high prices and poor customer service but in this case two manufactures of very different size, both showed a high level of customer care and provided a service well beyond expectation.
Not only does this represent a considerable saving on my sailing budget but it is also a heart warming experience that I would like to share.
Kees
I must make it clear that I have no relationship with either company other than being a very satisfied user of their products.
Inevitably equipment does fail on occasion, and with most electronics not being economical to repair, I generally accept the need to look for a replacement once the equipment is well out of warranty.
However I have had two recent failures (not simultaneously and not common cause) for which I contacted the respective manufacturers, who both offered a level of service that exceeded all expectation.
A Garmin tri-ducer failed relatively early in it's life but was two years out of warranty at the time, as the unit was bought long before the boat was ready to be re-launched. Despite being well out of warranty Garmin offered a warranty return and I received a replacement unit in less than week.
An unrelated failure had also occurred in a Comar AIS receiver that had provided excellent service for about 4 years. I contacted Comar on the of chance that it might be economical to have the unit repaired and to my amazement was offered a free repair. A repaired unit was returned to me free of charge in under two weeks.
We often hear about high prices and poor customer service but in this case two manufactures of very different size, both showed a high level of customer care and provided a service well beyond expectation.
Not only does this represent a considerable saving on my sailing budget but it is also a heart warming experience that I would like to share.
Kees
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