Trevethan
New member
Why is it mobile phone companies like Orange are so crap?
In May SWMBO signed up to a contract with Orange £25 oer mnonth.
The first phone didn't work so she took it back to the crap phone warehouse who swapped it for a new one and promised to cancel the first contract.
A few weeks roll buy and a bill shows up for £75 -- way too high for 6 weeks of phone.
She calls Orange who say sorry, we seem to be billing you for two phones, we'll sort it out. She says fine send me a bill when you manage that, or a letter of confirmation.
Time passes. no mail no call. The this morning the phone doesn't work and she has a text message saying pay us £155 pounds.
So I call for her -- she has no phone.. Orange say they need her authorisation, I tell 'em to call her and sort it. They say can't do that, biut give me a another number -- that doesn't work.
So I call again, tell them to sort it or they lose my contract too and magically calls can be made out -- really hate it when I get lieed to like that. hmmm.
They first blamed crap phonewarehouse. Call them who confirm the cancellation was sent. ANother call to Orange who then tell me the cancellation of the old conctract had not been processed because the imei number of teh new phone was missing and the 30 day block on barring account that was put on when swmbo spoke witht hem last has expired..
Orange fellow now finds this number and gives it to cancellation people -- one wonders why they didn't manage that on their own...
Now he says in order to activate account he needs some payment for the threemonths.. fine I sday. £88 is what it should be, but before you do that I want at least a one month credit for all this bollixing around... umm cant do that he says.. not without talking to you wife... but she has authorised me to talk to you... yes he says but not about credit account... grrrr...
Ok I say call her back make sure you can give her the credit and get the bloody phone working..
yes..
As of now awaiting that.
Of course I am pretty sure that next month they will still not have cancelled the phone and the nnew 30 day hold on cutting it off will have expired and it will happen again.
Are all mobile phone co's so crap? only used orange and vodafone who are equally bad.
Also recently had to call Barclays.. another bloody call centre Paid a cheque in, told I was able to draw on it straightaway. Great . when I tried it failed. Had to use other account.. Called them up and said I dodn't have that facility after all. Created stink,. Got nice letter saying I had the facility and why was I creating.. Phones back and tolld them they were a bunch of idiots telling me one thing one day and something else the next.
Then told me they may have not let me cos they were suspicious about chque. Told them it was from my wife and that if they were suggesting that either she or I were attempting to defraud them, be prepared to for me to take the account elsewhere, including the boat mortgage.
Now waiting for letter from them too.
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In May SWMBO signed up to a contract with Orange £25 oer mnonth.
The first phone didn't work so she took it back to the crap phone warehouse who swapped it for a new one and promised to cancel the first contract.
A few weeks roll buy and a bill shows up for £75 -- way too high for 6 weeks of phone.
She calls Orange who say sorry, we seem to be billing you for two phones, we'll sort it out. She says fine send me a bill when you manage that, or a letter of confirmation.
Time passes. no mail no call. The this morning the phone doesn't work and she has a text message saying pay us £155 pounds.
So I call for her -- she has no phone.. Orange say they need her authorisation, I tell 'em to call her and sort it. They say can't do that, biut give me a another number -- that doesn't work.
So I call again, tell them to sort it or they lose my contract too and magically calls can be made out -- really hate it when I get lieed to like that. hmmm.
They first blamed crap phonewarehouse. Call them who confirm the cancellation was sent. ANother call to Orange who then tell me the cancellation of the old conctract had not been processed because the imei number of teh new phone was missing and the 30 day block on barring account that was put on when swmbo spoke witht hem last has expired..
Orange fellow now finds this number and gives it to cancellation people -- one wonders why they didn't manage that on their own...
Now he says in order to activate account he needs some payment for the threemonths.. fine I sday. £88 is what it should be, but before you do that I want at least a one month credit for all this bollixing around... umm cant do that he says.. not without talking to you wife... but she has authorised me to talk to you... yes he says but not about credit account... grrrr...
Ok I say call her back make sure you can give her the credit and get the bloody phone working..
yes..
As of now awaiting that.
Of course I am pretty sure that next month they will still not have cancelled the phone and the nnew 30 day hold on cutting it off will have expired and it will happen again.
Are all mobile phone co's so crap? only used orange and vodafone who are equally bad.
Also recently had to call Barclays.. another bloody call centre Paid a cheque in, told I was able to draw on it straightaway. Great . when I tried it failed. Had to use other account.. Called them up and said I dodn't have that facility after all. Created stink,. Got nice letter saying I had the facility and why was I creating.. Phones back and tolld them they were a bunch of idiots telling me one thing one day and something else the next.
Then told me they may have not let me cos they were suspicious about chque. Told them it was from my wife and that if they were suggesting that either she or I were attempting to defraud them, be prepared to for me to take the account elsewhere, including the boat mortgage.
Now waiting for letter from them too.
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