CableCraft - Good Service - Customer Focused

  • Thread starter Thread starter Deleted member 36384
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Deleted member 36384

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www.cablecraft.co.uk

Recently I have made two small purchases from CableCraft: cable glands, gland clamp rings and clear adhesive heat shrink. The reason I went to them was based on a recommendation and that they had everything I may need. The monetary value of the sales was small.

Yesterday I got a phone call from Anne at Cable Craft who introduced herself as the person who would look after my account. I advised Anne that I was just a private buyer and would only ever be buying small amounts. She understood this but just wanted to let me know that if I needed any advice, just to email her directly and she would help out. She asked a few questions about how I had found the web sight, what was I doing and would like a hard copy catalogue. She concluded the call by offering discounts if I wanted to place some more orders even though she now knew that I was a small time private buyer.

It's nice to know that even in this day of faceless internet shopping convenience that some companies still take the time to make their customers feel special.

I have no association with Cable Craft except as a customer. Just thought I would let you know.

Cheers,

BlowingOldBoots
 
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