Beware sending goods by CCL or Business Post!

[CLP]

Things go missing! CCL were contracted to collect my sails before Christmas to deliver to the sailmaker. CCL had subcontracted the job to Business Post Plc who collected the sails from me. They never arrived. Both CCL and Business Post Plc refuse to discuss the matter or reply to my letters. Neither company deserves to be in business. Be warned.

 

[Anonymous]

DIY Small Claims Procedure? It's very easy and inexpensive - the local County Court will probably talk you through it.

 

[steve28]

Have you contacted trading standards ?

I would have thought they would be the next step, if no luck with them take the initial company to the small claims court ?

As a company i have seem many goods arrive that have been totaly smashed, crushed, eaten, full of water


providing you filled out the receipt form when you send it you have a contract with them to deliver the goods.

 

[D3B]

I work with carriers all the time and they are pretty much the same.
of the parcels i send out probably one in a hundred go missing completely with little recourse to the carrier.
however, when the sails were collected the Business Post driver should have given you a receipt with a bar code.
they should be able to track the parcel through their computer system, indeed if you still have the number you can often track it yourself on the internet. you can frequently see the name of the person who signed for the shipment. i once tracked a computer sent by Dell and got info such as it was on the ferry from Dublin to Liverpool.
CCL should also chase Business Post
good luck
small claims court otherwise, but i suspect the carrier has a limited liability, usually 30 quid. /forums/images/graemlins/frown.gif

 

[capel679]

i once worked for them and i know the problems you will of had.
the top dogs in these companys will give you the whole lowdown but in reality the people on the ground are the ones that count.
beleive me i have seen the way the whole issue is dealt with.
deliver it yourself, best policy.they run it on a shoe string and cream the milk of the top.
hope you get satisfaction
good luck.

 

[Stoaty]

I have to go along with dougie and capel here. I am white van man (32yrs of it) and I have seen the inside of many overnight carriers. In fact I often get called in to deal with their misroutes. There is absolutley no care taken with anybodys goods. Pallets are stuffed on top of cartons in trailers, nothing is secured. Marking something as fragile has no bearing on how it's handled. If something is a little heavy then it's pushed around the warehouse by a forklift. Staff are poorly paid and have a don't care, so what, attitude. I have personaly seen drivers stealing stuff off other drivers pallets/vehicles. I have seen paperwork altered to make it look like stuff never arrived at the depot. It's scandalous. As I said I have been in many of these overnight companies. There is not much to choose between them.

 

[steveallan]

Call or and or send a letter to PBO. They are normally very interested in companies who provide poor service. I did a couple of years ago, they contacted the company who responded immediately.

 

[broadcaster]

The carriers are obliged to carry out an investigation into the missing parcel as long as you got a receipt with a tracking number. The problem is that if they investigate and find it has gone missing then they normally have limited liability based on a rate per Kg. This will fall well short of the actual costs of the goods. If you want extra cover then you need to tick the enhanced compensation box and pay a fee based on value of goods.

We had a case recently where £6K of equipment went missing, we have a marine cargo policy to cover the loss. The insurance appointed an investigator to look into it and he has managed to track the parcel to a warehouse and is hoping to get it back. He is freelance and if you would like his number send me a PM as he may be able to help you. Not sure what his fee's are as the insurance company appointed him.

 

[rwakeham]

We use Securicor (which I think is now DHL) for lots of expensive (but small) IT equipment. Actually we also use them for all the books we sell in 132 stores. Very little gets lost (nothing I can remember immediately) - and if it a high value item you pay a little more and it gets insurance. I would recommend them if you get a choice.