Beaulieu River moorings

[Caladh]

So we booked the other week and paid for the above for 2 nights. Advise was to call up when we arrived and we’d be told where to go (as it were). In
reality we arrived and were told just to go and find a yellow mooring boup. I said “but we’ve booked a mooring for 2 nights and paid”. - same answer and also “ a lot of the boats are just on short stay”. The river was v busy but we did eventually find a mooring. Surely if you’ve paid up front, a mooring should actually be reserved for you, if not for peace of mind when it’s busy? I guess the HM would have found us a mooring anyway but if you’re running a pre booked pre pay system fgs do it properly.

 

[TernVI]

Why should they turn away short stay customers when many of the overnight customers won't turn up until late afternoon?
If you want more done for you and less other people able to use the moorings, that's only going to put the cost up.

 

[Caladh]

Why should they turn away short stay customers when many of the overnight customers won't turn up until late afternoon?
If you want more done for you and less other people able to use the moorings, that's only going to put the cost up.

So why do you assume overnighters only turn up until “late afternoon”. My point was that I thought I had booked and paid for a mooring which would be allocated to me but I had to find one that had no one on it. The web site and confirmation email states something different to reality.

 

[TernVI]

I've never known reserving a mooring to be much like reserving a table at a restaurant.
The deal is usually they will find space for you if and when you turn up.
Unless you are a very big boat going somewhere like Fowey where they only have a few moorings big enough.
Then they will chuck the oiks off 'your' mooring about 10 minutes beofre you get there.

 

[Solentuk]

They've already given up pre booking moorings, it ended up being a farce, lots of complaints. They no longer have the staff to deal with anything, apparently having made redundant 4 members of staff. I've had my boat here for 17 years now, it's suddenly gone down hill. They have temp staff to cover, but they have no clue what they're doing. I'll be looking elsewhere next season. I've just been told I can only have two weeks of my four ashore, that I'll have to pay for anything any longer due to the current situation. Putting customers first apparently means nothing now.

 

[Lucky Duck]

TBH I thought abandoning the need to book a river mooring was a positive development.

Do you know if people are still anchoring?

 

[DJE]

TBH I thought abandoning the need to book a river mooring was a positive development.

Do you know if people are still anchoring?

We made a quick overnight passage stop on the buoy nearest the entrance a couple of weeks ago. There were two boats anchored just downstream of us. But we were all just waiting out the night and off early on the morning tide.