Anyone had issues with Oceans 7 Maruine Ltd, T/A BudgetChandelery.com??

[mickywillis]

Ordered some parts for a cooker with the above company on Wednesday 30th May and received confirmation that order received at 16:40.
Paid the £7.95 delivery charge ( a bit OTT for the parts requested, but it what they charge) but as of today, Thursday, no sign of the items?
Emailed Tuesday lunchtime as we urgently need the parts before this weekend , no reply.
Rang yesterday and told" the're in transit to you" by a rather disinterested person, no apology for no reply to email (asked about) and no apology for delay. Again emphasised how urgent the items were.
Anyone else had issues with the company? Did you get what you ordered and did it arrive on time?
Whats my position if the parts don't arrive before weekend regards returning them for full credit, given that I ordered well in time?

 

[neilf39]

Never heard of them but it says on their delivery page:

"At Budgetchandlery.com we aim to get your order to you as quickly as possible.
We aim to get your order to you between 2-7 working days on a STANDARD DELIVERY SERVICE.
Some of our ware houses our based in Main Land Europe so some order could take longer than the time quoted above. This is due to a possible stock transfer from Europe to UK. (We do apologise for the delay if this happens on your order)."

Also in their T&Cs it says

"6.2 Time of delivery is not of the essence."

No guarantee of delivery in 7 days.

So I don't think you can do much other than never use them again.

 

[jwilson]

They appear to be the same company that trades under at quite a few different names and websites from the same address. I too had delivery issues with Waveline Chandlery - one of their aliases. I suspect most of their stock is not actually in stock - they drop-ship from wholesalers. Google "chandlery coopies way" and you will see half a dozen options - and it's not a busy harbourside with several chandlery shops.

 

[jwilson]

To add to my previous post: not all online businesses are bad: Jimmy Green, Piplers and Gael Force have all been very efficient when local chandleries did not have items in stock, and would have had to wait for their next wholesaler order or incur a big delivery charge.