Anybody had better service than this?

atlowers

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gosport, uk
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On 30th july I put my Birchwood 33 onto scrubbing pad sat on 3 sleepers and powerwashed her bottom. Slept on board and next morning prepared to antifoul. I was due to leave on west country cruise next friday. Noticed a tiny crack above rear sleeper below engine beds. Rolled out and went to get some resin and seconds later crunch unbelievably the keel fell through the sleeper at rear. I had about 3 hours of tide to affect temp repair to get her watertight. Hollow keel was a mess. With aid of friends we managed to box in the damaged area and filled boxes with fixer foam. put in extra bilges and waited 20 mins to see if the repair was going to hold. In mean time I had contacted my insurers gjw emergency line and spoken to their surveyor who confirmed I had done averything I could to keep her afloat. I also contacted Gosport boatyard and owner Chris Haddock said he could emergency lift me out that day if repair held and offered pumps and advice, he said he would go to the yard and standby as he had no lift teams in that day.
Thankfully repair held with aid of bilges and got boat round to the boatyard. Chris had telephoned me 3 times throughout the day to check on situation as had the surveyor from GJW. By 3pm boat was craned out and at 3.15 the surveyoy turned up with his grandchild asleep in the car, his daughter was in labour and he had driven from warsash. He took pics and said he had seen similar with one other birchwood (interesting) I explained I had hoped to have my hols on the boat next Friday. On Monday at 11am I recieved a telephone call from gjw director Michael Silvestor saying he had recieved estimate and surveyors report and hoping that I would not lose my holiday gave go ahead to start the work. The repairer Mark Greenway was also going on hooliday the following weekend but agreed to work til 8pm all week to facilitate the repair in time.
Friday noon the boat was lifted back into the water and I set off for the west country as planned. What an incredible 6 days it had been!

Just had to post on this superb service whic h I believe merits sharing. I of course have no affiliation to gjw Insurance or indeed Gosport boatyard in fact I only changed to gjw in December 2009. I just felt a public expression of gratitude to these two boating businesses was justified and I wondered if others had similar tales to tell to warm the cockles.
 
I concur re GJW.

Whilst I was away on holiday and the boat was on it's home birth a yacht unfortunately got caught out by the wind and embedded itself on the front of my boat resulting in £1500 worth of damage.

I sent a quote for the repair to GJW and within two days got the go ahead.
I phoned and asked could I wait till my winter lay-up as the damage was only cosmetic and also it'll pay for my lift for winter storage. They said get it repaired when you like and sent me a cheque in the post to pay for it at my convenience.

First class service.
 
This is why we recommend GJW to all our customers - when you need them they are always there.
Their prices are normally pretty good as well - but remember, in life you get what you pay for.
 
I concur re GJW.

Whilst I was away on holiday and the boat was on it's home birth a yacht unfortunately got caught out by the wind and embedded itself on the front of my boat resulting in £1500 worth of damage.

I sent a quote for the repair to GJW and within two days got the go ahead.
I phoned and asked could I wait till my winter lay-up as the damage was only cosmetic and also it'll pay for my lift for winter storage. They said get it repaired when you like and sent me a cheque in the post to pay for it at my convenience.

First class service.
So the yacht pays - or am I missing something here?
 
I concur, we have had two claims during the quite some time we have been with GJW, both were damage whilst we were moored up, one actually ripping off the swim platform, on both occasions there was no fuss and they also recovered our excess from the other party within a couple of weeks and sent us the cheque for it. It would take something pretty drastic to make us even consider a move.
 
So the yacht pays - or am I missing something here?


The owner of the yacht who berths opposite me left his details which I passed on to the insurance company to sort out. I assume they'll just claim it all back of his insurance.

There is no question as to who it was because the marina staff had to use one of their work boats to drag him off.. Also I spoke to him on the phone and he was very embarrassed and sorry.
No worries to me as the boat is still usable and no one was hurt… except his pride of course.
 
Brilliant. So pleased to see someone getting good service in the marine industry. Well done GJW
 
Purely on the strength of this post I phoned them for a quote today - similar price to other quotes but better cover.
The girl on the telephone seemed genuinely interested in helping and had such a cheerful attitude that I'm sold no question!
So refreshing these days
Thanks for the heads up so to speak:)
Cheers
N
 
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