steve_cronin
N/A
I've been looking, over this lunch hour for a supplier of a replacement Aqua Signal series 41 Bicolour lamp.
Seems that the OLC population has switched to supplying those horrid, cheap Lalizas products.
All that is except for Southern Marine Supplies who list all the AS range plus their recently introduced"Nassau" LCD interior/exterior marker lights and their diffused cockpit Tortuga and Bimini lamps.
Great! I would like to put in an order - they have a captive customer with the money in his hand and willing to spend - also I'm looking for a deck wash pump and they list a suitable Jabsco model.
However, they want to deal on THEIR terms. They want me to fill in an enquiry form, submit it, wait for their reply (which although they state will be "by return" is also noted on the same page as sometimes being up to seven days later) and then agree to their list which may contain alternatives which I wouldn't accept. So I have to return their electronic form. In the meantime nothing has gotten an inch nearer to my address.
Now if they behaved like most (all?) of the other OLCs (say Compass & Marine Superstore) they would provide me with a telephone number or a "Buyer's Hotline" so that I could discuss my requirements, accept or reject any suggsted alternatives AND place an order there and then which I could then expect to be on it's way to me within a few days (Compass got a bike to me all the way from Germany within four days of talking to them and Marine Superstore got my order of fenders, socks and cleats to me the next day)
Sorry SMS but I for one find your selling method unacceptable to MY, (THE CUSTOMER)'s requirements.
I would like to accept your offer to "Please contact our sales team for further details" but you give me no way of doing this apart from a time wasting singletrack messaging service. You have made the internet your master NOT adapted it to be a useful tool.
No doubt they will cite "..many thousands of satisfied customers" or state that "...we don't want to waste time answering phone calls" but I reckon that most potential customers prefer to talk to a person not waste THEIR time clonking into a keyboard.
End of rant
Steve Cronin
<hr width=100% size=1>The above is, like any other post here, only a personal opinion
Seems that the OLC population has switched to supplying those horrid, cheap Lalizas products.
All that is except for Southern Marine Supplies who list all the AS range plus their recently introduced"Nassau" LCD interior/exterior marker lights and their diffused cockpit Tortuga and Bimini lamps.
Great! I would like to put in an order - they have a captive customer with the money in his hand and willing to spend - also I'm looking for a deck wash pump and they list a suitable Jabsco model.
However, they want to deal on THEIR terms. They want me to fill in an enquiry form, submit it, wait for their reply (which although they state will be "by return" is also noted on the same page as sometimes being up to seven days later) and then agree to their list which may contain alternatives which I wouldn't accept. So I have to return their electronic form. In the meantime nothing has gotten an inch nearer to my address.
Now if they behaved like most (all?) of the other OLCs (say Compass & Marine Superstore) they would provide me with a telephone number or a "Buyer's Hotline" so that I could discuss my requirements, accept or reject any suggsted alternatives AND place an order there and then which I could then expect to be on it's way to me within a few days (Compass got a bike to me all the way from Germany within four days of talking to them and Marine Superstore got my order of fenders, socks and cleats to me the next day)
Sorry SMS but I for one find your selling method unacceptable to MY, (THE CUSTOMER)'s requirements.
I would like to accept your offer to "Please contact our sales team for further details" but you give me no way of doing this apart from a time wasting singletrack messaging service. You have made the internet your master NOT adapted it to be a useful tool.
No doubt they will cite "..many thousands of satisfied customers" or state that "...we don't want to waste time answering phone calls" but I reckon that most potential customers prefer to talk to a person not waste THEIR time clonking into a keyboard.
End of rant
Steve Cronin
<hr width=100% size=1>The above is, like any other post here, only a personal opinion
