deborahann
New member
was moaning in January about my problems with this company, will repeat some of that...
I have a major complaint with 3 G Hutchinson Ltd., assume its the same company, their signal coverage thoughout the uk is quite poor (I do go lots of places) its okay in major cities.
However, their admin appears to be very very poor, I returned one phone to them in April last year as you just couldn't plain use it, an IT worker I know did the same, so wasn't just me. & 3 didn't cancel the direct debit so I have ended up paying for the old and the new phone, (which is okay apart from the signal)
Thought okay mistakes happen, BUT they didn't respond except to say go to your bank, course the bank said no way we will refund you, without 3 saying they would refund them. Cancelled both direct debits as they owe me almost £300, and as particulary concerned as they were taking money from my account as the old phone was being used. Even got a load of other peoples bills sent to my address.
Have written to Oftel who said don't complain to us & here's a booklet, and a named person in 3's customer care, but got absolutely no where, & they are strongly threatening to cut off my new phone.
...... well have written to them a couple of times since, and just don't get anywhere. Saturday the only number I am allowed to call on said phone, is to 3i
which goes through to their call centre in India. I explain the situation, they demand the other account (phone number) can't give them this as its at home. Oh well there is nothing we can do is the reply. They owe me about £60-£70 quid.
Disgusting company. be warned
I have a major complaint with 3 G Hutchinson Ltd., assume its the same company, their signal coverage thoughout the uk is quite poor (I do go lots of places) its okay in major cities.
However, their admin appears to be very very poor, I returned one phone to them in April last year as you just couldn't plain use it, an IT worker I know did the same, so wasn't just me. & 3 didn't cancel the direct debit so I have ended up paying for the old and the new phone, (which is okay apart from the signal)
Thought okay mistakes happen, BUT they didn't respond except to say go to your bank, course the bank said no way we will refund you, without 3 saying they would refund them. Cancelled both direct debits as they owe me almost £300, and as particulary concerned as they were taking money from my account as the old phone was being used. Even got a load of other peoples bills sent to my address.
Have written to Oftel who said don't complain to us & here's a booklet, and a named person in 3's customer care, but got absolutely no where, & they are strongly threatening to cut off my new phone.
...... well have written to them a couple of times since, and just don't get anywhere. Saturday the only number I am allowed to call on said phone, is to 3i
which goes through to their call centre in India. I explain the situation, they demand the other account (phone number) can't give them this as its at home. Oh well there is nothing we can do is the reply. They owe me about £60-£70 quid.
Disgusting company. be warned
