allbatteries.co.uk: AVOID!!!

[Koeketiene]

Late November I bought a used H/H VHF on eBay.
Was told it would need a new battery as it no longer held a charge.
For a tenner, I wasn't complaining.

Replacement battery sourced - www.allbatteries.co.uk
Battery marked as 'not in stock - lead in time 7-8 days'
Lead in time was confirmed by e-mail.
Fair enough. Order placed first week of December.
Money taken from my credit card straight away.
Guesstimated it should arrive just before X-Mas. It didn't.
Contact allbatteries early January.
Very apologetic - battery should be with me by the end of the month (January).
It isn't.
Contacted them again on Friday. Battery not in yet - don't know when it will be.
E-mailed back cancelling my order and requesting a refund.
Informed this morning that a refund will take 10 working days to process.
Wanchors!!

A reputable supplier only takes the money from your card once your order has shipped.
As it is, I seem to have extended an interest free loan to allbatteries for over 10 weeks.

 

[maxi77]

Apply to your card issuer for a chargeback, it may cause the company some well deserved hassle.

 

[Searush]

Try Strikalite, they make up batteries to order by opening up the casing & replacing the cells inside & then sealing it all up again.

 

[bigwow]

Try Strikalite, they make up batteries to order by opening up the casing & replacing the cells inside & then sealing it all up again.

Or do it yourself with cells from CPC.

 

[Searush]

Or do it yourself with cells from CPC.

It can be difficult to remake joints to the cells without specialist spot brazers or whatever. A soldering iron is unlikely to be up to the job.

 

[stuartwineberg]

It can be difficult to remake joints to the cells without specialist spot brazers or whatever. A soldering iron is unlikely to be up to the job.

Not too bad if you get the batteries with solder tags already welded on. I agree that trying to solder to the actual battery terminals is a loser

 

[Steve Clayton]

UK Distance selling regs apply. If you are not familiar with them do some research and see where seller isn't compliant. Raise the chargeback if you don't get timely reimbursement - you might find your bank being somewhat reluctant - if so just hold up the Q of people behind you and just keep saying "charge back"

 

[Koeketiene]

Update

I guess allbatteries must be monitoring this forum - or someone may have made them aware of this tread.

Either way: result.
Got a full refund within 15 hours of posting on here. :encouragement:

All's well that ends well.

 

[BlueChip]

If they are reading this I can tell them I wont buy anything from that company, don't suppose losing my business will hurt them, but how many forum members will read this thread and remember?

 

[sunquest]

If they are reading this I can tell them I wont buy anything from that company, don't suppose losing my business will hurt them, but how many forum members will read this thread and remember?

Remember what, the fact that the op got his money back or you won't buy anything from them!
Your comments have no justification without facts. If you wish to make negative comments back them up.
No connection to the company, just dislike slurs.

 

[BlueChip]

Remember they took his money first week of December and have only just refunded it.
That's almost certainly against their credit card merchant account terms and very poor business practise.
Not the sort of company I'd want to do business with

 

[maxi77]

I guess allbatteries must be monitoring this forum - or someone may have made them aware of this tread.

Either way: result.
Got a full refund within 15 hours of posting on here. :encouragement:

All's well that ends well.

Well yes and no, a shop can manage a CC refund as you stand there, and what about your lost interest on the money. The company may have been let down by a supplier but even so their handling of the problem was poor and if they did not have the goods in stock why debit your account while they waited for stock to come in, it is the sort of thing companies with cash flow problems do.